Import Transportation Agent
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At a glance
Job overview
Expeditors International is hiring an Import Transportation Agent. The Import Transportation Agent ensures the timely and accurate movement of freight and information within the Import Department, providing exceptional customer service. This role involves data entry, tracking ocean shipments, communicating with overseas partners and customers, and ensuring accurate billing. The agent also contributes to maintaining good relationships with suppliers and meets compliance standards.
Key focus areas include Ensure smooth and timely freight process flow, Ensure accurate and timely data entry into our operational system, and Track and trace ocean shipments through the transportation cycle.
Successful candidates bring Must Be Eligible To Work In US Without Sponsorship. Preferred (not required): Customer Service, Interpersonal Skills, Listening, and Comprehension.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Scope of Position
Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Import Department.
Major Duties and Responsibilities
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Ensure smooth and timely freight process flow
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Ensure accurate and timely data entry into our operational system
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Track and trace ocean shipments through the transportation cycle
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Ensure documents are timely sent and arrival notices communicated to overseas and customers
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Ensure accurate and timely client and vendors billing.
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Interact with our customers in arranging their international shipments, meeting customer service standards.
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Contribute to maintain good relationships with suppliers (Ocean carriers, trucking companies and others involved).
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Meet compliance at all times to regulations internal and external in accordance with government regulations.
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Understand department process flow, and looking for best practices to improve operational efficiency and productivity
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Ensure all customers standard operating procedures in place and updated in the SOPs
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Meet KPI standards in accordance with the Company’s procedures
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Overseas communications, timely responses to mails and requests (internal and external)
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Customer Service Experience
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Operations/Industry knowledge preferred but not required
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Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
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Pro-active, strong organizational skills
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Proven analytical skills
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Good computer skills (Excel, Word)
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Must be eligible to work in the US without sponsorship
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- 401K
- Health Plan: Medical & Dental
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
- Salary $22-$25 per hour
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