Lead Medical Office Coordinator
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At a glance
Job overview
Concentra, Inc is hiring a Lead Medical Office Coordinator. The Lead Patient Service Specialist at Concentra will lead front‑office staff, ensure clinical care compliance, and deliver exceptional service to patients, supporting patient flow and maintaining a welcoming environment.
Key focus areas include Greet patients and visitors, Communicate wait times to patients and direct them accordingly, and Obtain authorization as needed to process patients for services.
Important skills include Work Leadership, Clinical Competency, Compassion, Clerical Duties, Technical Knowledge Of Systems, and Technical Knowledge Of Procedures. Preferred (not required): State-Specific Occupational Medicine Requirements.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Experience Required
1 - 20 years
Minimum Education Required
High School Diploma/G.E.D.
Compensation
$7.25 / hourly
Hours Per Week
40
Number Of Positions
1
Work Schedule and Shift Requirements
First (Day)
Job Description
Lead Medical Office Coordinator
Location
US-KY-Lexington
Job ID 350828 Pos. Category Medical Center - Front Office Pos. Type Full Time Recruiter : Full Name: First Last Shannon Stevens
Overview
Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.
The Lead Patient Service Specialist, under the direction of the Center Operation Director (COD), provides work leadership to colleagues performing front office duties to ensure clinical care is executed and exceptional service is delivered to all customers. The Lead Patient Service Specialist is responsible for completing and/or delegating tasks amongst front office colleagues to remain compliant with policies and procedures as well as support the patient flow. Performs non-routine and complex clerical duties, requiring specific technical and general knowledge of systems and/or procedures. This position ensures that every patient is treated with quality clinical care and is provided a welcoming and respectful experience.
Responsibilities
Greet patients and visitors
Communicate wait times to patients and direct them accordingly
Obtain authorization, as needed, to process patients for services
Check in patients using appropriate patient management system
Explain all required forms to patients and ensure proper completion of all paperwork
Answer incoming telephone lines and direct the caller accordingly
Check out patients in appropriate patient management system and distribute records
File paperwork, medical records, and correspondence
Maintain inventory of office supplies and printed forms
Manage dissemination of all paperwork to outside parties including non-injury, custody, and control forms
Follow HIPAA guidelines and safety rules
Attend center staff meetings
Participate in initial and ongoing training as required
Complete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support Group
Assist Center Operations Director or other leader in managing daily administrative functions
Assist in maintaining a neat, clean, and orderly appearance throughout the facility
Review clinician transcriptions and enter applicable charges via internal charge entry system.
Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads and/or other duties as assigned/approved by medical leadership
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications
Education Level: High School Diploma or GED
Job-Related Experience
Customarily has at least one year of clinical operations experience in a medical office or related environment
Working knowledge of state-specific occupational medicine requirements preferred
Job-Related Skills/Competencies
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
Demonstrated effective communication and interaction with employers, patients, providers and other employees.
Demonstrated ability to maintain working relationship with all levels of employees.
Demonstrated excellent customer service skills
Demonstrated intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications
Complete understanding and ability to perform in all aspects of front office operations
Drive to achieve or exceed established service standards
Working knowledge of state-specific occupational medicine requirements preferred
Additional Data
401(k) Retirement Plan with Employer Match
Medical, Vision, Prescription, Telehealth, & Dental Plans
Life & Disability Insurance
Paid Time Off & Extended Illness Days Offered
Colleague Referral Bonus Program
Tuition Reimbursement
Commuter Benefits
Dependent Care Spending Account
Employee Discounts
This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: r ace, color, national origin, religious beliefs, s ex (including pregnancy), age, disability, s exual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.
EOE, including disability/veterans
We consider applicants for all positions without regard to r ace, color, r eligion, creed, gender, national origin, age, s exual orientation, gender identity, disability or medical or veteran status in accordance with federal law. In addition, Concentra Inc. complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities.
Job Type
Full time
Benefits Offered
Not specified
Veteran Preference
No
Place of Work
On-site
Requisition ID
350828
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