Guest Service Agent
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At a glance
Job overview
Drury Hotels is hiring a Guest Service Agent. The Guest Service Agent at Drury Hotels welcomes guests, handles front‑desk operations, and supports breakfast and evening kickback service while delivering courteous, detail‑oriented hospitality. The role involves cash handling, guest record maintenance, problem resolution, and promoting company programs, all aimed at creating exceptional experiences for guests and team members.
Key focus areas include Serve as the happy, helpful face of the hotel for guests entering and departing the front door., Assist guests in a friendly, efficient, courteous, and professional manner., and Perform front‑desk functions including check‑in/out, promoting programs, maintaining records, cash handling, monitoring satisfaction, and resolving problems..
Important skills include Warm And Friendly Manner, Highly Organized Communicator, Multitasker, Attention To Detail, Cash Handling, and Using Office Machines.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Property Location:
11980 Olive Blvd. - Creve Coeur, Missouri 63141
You belong at Drury Hotels.
Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.
WHAT YOU CAN EXPECT FROM US
So. Much. More.
Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.
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Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
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Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
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Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
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Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
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Retirement - Company-matched 401(k)
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Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025
What you will do:
Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
Ensure exceptional, positive experiences for our diverse team members and guests.
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Assist guests in a friendly, efficient, courteous, and professional manner.
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Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
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Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
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Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
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Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.
What we expect of you:
With your can-do spirit and unique personality, you will shine at Drury Hotels.
We seek friendly, highly organized communicators and multitaskers with these qualifications.
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Warm and friendly manner in relating to and interacting with the public
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Demonstrated attention to detail while handling multiple tasks simultaneously
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Familiarity with handling money, making change, and using office machines in day-to-day activities
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Ability to speak and receive direction (written and verbal direction) in English
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Willingness and ability to work alone as scheduled
Rise. Shine. Work Happy. Hiring Immediately!
You've read the whole posting — now see how you match it.