Lead Guest Services Team Member
Pilot Company (Pilot Flying J)
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At a glance
Job overview
Pilot Company (Pilot Flying J) is hiring a Lead Guest Services Team Member. The Lead Guest Services Team Member will lead a shift of cashiers, process cash, credit and debit transactions, complete end‑of‑shift reports, ensure compliance with restricted merchandise policies, maintain a clean work area, promote products, handle guest complaints, determine break schedules, and assist with travel center duties such as stocking and cleaning.
Key focus areas include Lead a shift of one‑to‑two cashiers processing cash, credit, and debit transactions., Complete end‑of‑shift reports and close‑out procedures., and Follow company and local guidelines for selling restricted merchandise such as alcohol and tobacco..
Preferred (not required): Cash Handling, Credit Transaction Processing, Debit Transaction Processing, and End‑of‑Shift Reporting.
Skills & qualifications
Skills
Benefits
Full job description
The purpose of this job is to process merchandise and fuel transactions. Essential Functions include:
- Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
- Complete end-of-shift reports and close out procedures
- Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
- Maintain an organized and clean work area
- Use suggested selling methods to promote and sell products
- Ensure quality service is delivered to every guest
- Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
- Determine break schedules and team member placement during shift
- Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
- Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
- Ensure all activities are in compliance with rules, regulations, policies, and procedures
- Complete other duties as assigned
Pay Rates Starting between: $11.54 - $16.08 / hour
- Fuel Discount
- Nation-wide Medical Plan/Dental/Vision
- 401(k)
- Flexible Spending Accounts
- Adoption Assistance
- Tuition Reimbursement
- Flexible Schedule
- Weekly Pay
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