Customer Service Professionals: ServiceNow Workflow Screen Recording
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At a glance
Job overview
Terac is hiring a Customer Service Professionals: ServiceNow Workflow Screen Recording. Terac is conducting a paid study to observe how customer support teams use ServiceNow, capturing real‑world workflows through short screen recordings. Participants will record and narrate a typical support task, upload the video, and receive compensation for their insights into service desk operations.
Key focus areas include Record an asynchronous video of your screen while navigating a common support task, Walk through your specific workflow step by step, and Narrate your thought process and explain system choices.
Important skills include Customer Service, Servicenow, Screen Capture, Screen Recording, Audio Recording, and IT Help Desk.
Skills & qualifications
Skills
Qualifications
Full job description
What We're Researching We're running a paid study on the day-to-day software habits of customer support teams. Understanding how people actually navigate their primary tools helps us identify common friction points and system inefficiencies. We want to see real-world usage patterns to better comprehend the operational reality of service desks.
How It Works You will capture a short, asynchronous screen recording of your desktop. During the recording, you will walk us through a common task or process you handle within the platform. You will narrate your actions out loud to explain the steps you take and the reasons behind them. Finally, you will submit the video for our team to review.
Who This Is For We welcome customer service representatives, IT help desk agents, and support specialists. You must have hands-on experience using ServiceNow for ticketing, routing, or general service management. We are specifically looking for daily users who are comfortable explaining their digital workflows on camera.
What You'll Do
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Record an asynchronous video of your screen while navigating a common support task.
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Walk us through your specific workflow step by step.
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Narrate your thought process and explain why you make certain system choices.
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Upload the finalized screen recording for our team to evaluate.
Who Should Apply
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Active customer service, support, or IT help desk professional
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Hands-on experience using ServiceNow in a professional setting
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Familiarity with standard ticketing and resolution workflows
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Access to a computer capable of capturing screen and audio recordings
Compensation $70 per task
Ready to participate? Start your paid interview now
About Terac Terac is building the world's largest pool of vetted human experts for AI. Researchers, AI labs, and product teams use Terac to recruit, screen, and pay study participants across industries, languages, and skill sets.
Learn more at terac.com or on YouTube at @jointerac .
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