Human Resources Support Center Representative
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At a glance
Job overview
Northwell Health is hiring a Human Resources Support Center Representative. Provides frontline HR support by responding to employee and manager inquiries, assisting with self‑service tools, and ensuring accurate resolution of basic HR issues, including policy guidance, benefits, payroll, and system navigation.
Key focus areas include Respond to HR inquiries about policies, procedures, benefits, and payroll, Help employees navigate HR systems and tools, and Escalate complex issues to specialized HR teams.
Preferred (not required): Communication, Problem-Solving, HR Systems Proficiency, and Multitasking.
Skills & qualifications
Skills
Qualifications
Full job description
Req Number 194065
Job Description
Provides frontline HR support by responding to employee and manager inquiries, assisting with self-service tools, and ensuring accurate resolution of basic HR issues.
Job Responsibility
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Respond to HR inquiries about policies, procedures, benefits, and payroll.
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Help employees navigate HR systems and tools.
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Escalate complex issues to specialized HR teams.
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Maintain accurate records in ticketing systems.
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Support administrative tasks like employment verifications.
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Educate employees on available resources.
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Performs other related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.
Job Qualification
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High school diploma or equivalent, required.
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Associate's Degree or equivalent combination of education and related experience, preferred.
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1-3 years of relevant experience, preferred.
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Strong communication, problem-solving, proficiency in HR systems, and multitasking abilities, preferred.
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Call Center background preferred.
*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
The salary range for this position is $47476.00-$75012.00/year
It is Northwell Health’s policy to provide equal employment opportunity and treat all applicants and employees equally regardless of their age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.
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