Product Owner (Client Onboarding)
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At a glance
Job overview
Insight Global is hiring a Product Owner (Client Onboarding). The Product Owner will support the intake, triage, investigation, and resolution of application issues across multiple business and technology teams. This role focuses on client onboarding documentation and product onboarding, acting as the first point of analysis for reported defects. The ideal candidate will assess impact and severity, gather missing information, develop root-cause hypotheses, and coordinate with engineering and support teams to drive resolution.
Key focus areas include Support intake, triage, investigation, and resolution of application issues across multiple teams, Act as first point of analysis for reported defects, assessing impact and severity, and Gather missing information and develop root‑cause hypotheses.
Successful candidates bring 5+ Years Experience and Financial Services Background. Important skills include Jira, Kanban Boards, Time Management, Defect Triage, Root Cause Analysis, and Troubleshooting.
Skills & qualifications
Skills
Qualifications
Full job description
Job Description
We are seeking Product Owner with 5+ years of experience to support the intake, triage, investigation, and resolution of application issues across multiple business and technology teams. This role will work closely with the Product Owner; more potential interaction with development teams. The role focuses on Client onboarding documentation (document portal) and product onboarding (e.g., wires, account openings, KYC). The ideal candidate will act as the first point of analysis for reported defects, assessing impact and severity, gathering missing information, developing root-cause hypotheses, and coordinating with engineering and support teams to drive resolution. This role requires strong analytical and communication skills, a structured approach to defect management, and experience managing work through Jira and Kanban boards.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
- 5+ years' experience — Background in client onboarding, application support, QA, BA, or defect management
• Experience: Reviewing, receiving, and triaging defects and support requests via email, inputting them into Jira for ticketing and tracking.
• Deep Understanding of Jira and Kanban boards for story writing.
• Skilled at Prioritization of issues based on impact (e.g., 10 people vs. thousands).
○ Defect triage skills — Ability to assess severity, priority, and business impact
• Financial services background— Exposure to wires, account openings, KYC, or similar workflows
• Root cause analysis — Strong troubleshooting and investigation capabilities
• Agile delivery experience — Comfortable working within Agile teams
• Cross‑team communication — Clear communicator with both technical and non‑technical groups • Experience with Jira's "Robo" feature for story writing
• Experience with client onboarding in any of those areas
• Experience with financial services onboarding (KYC, account openings, wires, ACH, EFT)
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