Service Rep - Rehab Oakbrook Terrace
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At a glance
Job overview
Trinity Health is hiring a Service Rep - Rehab Oakbrook Terrace. The Service Representative greets patients and families at the Oakbrook Terrace rehab facility, verifies demographic, clinical, financial and insurance details during pre‑registration, processes point‑of‑service payments, balances the cash drawer, enters data into Epic, assists with enrollment, scans documents, and escalates systemic issues to the Lead Representative, supporting compassionate care.
Key focus areas include Greets patients and family members in a consistent and friendly manner, Obtains and verifies demographic, clinical, financial, and insurance information during pre‑registration, and Accepts point of service payments and provides guidance for payment options.
Important skills include Basic Keyboarding Skills, Epic Scheduling, Microsoft Outlook, and Microsoft Word.
Skills & qualifications
Skills
Qualifications
Full job description
Employment Type: Full time Shift:
Description:
Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. Loyola Medicine Transport is based at Loyola University Medical Center and is part of a three-hospital system including Loyola University Medical Center , Gottlieb Memorial Hospital , and MacNeal Hospital .
If you are a SERVICE REP who’s interested in working for a regional leader in healthcare, delivering compassionate care and improving the lives of those in our communities, join the Loyola team and become Loyola Strong!
- Location: Oakbrook Terrace Rehab Hours of operation: 7 am - 7 pm Mon-Thurs; 7 am - 5 pm Fri: required to work 2 evenings until 7 pm
What you’ll do:
- Greets patients and family members in a consistent and friendly manner, obtains, and verifies demographic, clinical, financial, and insurance information during the (pre)-registration process, accepts point of service payments or provides guidance for payment options, and clears the patient for service delivery. Core responsibilities include: verifies and updates patient identification, demographic information, and insurance coverage; accepts point of service payments; balances cash drawer at the end of every shift; enters patient information accurately into appropriate hospital information system(s); refers patients with questions regarding financial liability to appropriate resource(s); accepts medical authorization or referral forms, if appropriate scans clinical information, Missed Appointment Policy, and other documents into Epic as appropriate; initiates Enrollment process for myLoyola; identifies systemic issues and escalates to Lead Service Representative for resolution.
We offer our Front Desk Clerical Service Reps:
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Benefits from Day One
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DailyPay! Work today, Get paid today
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Competitive Shift Differentials
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Tuition Reimbursement
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On Site Fitness Center (Gottlieb Memorial Hospital & Loyola University Medical Center)
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Childcare Employee Discount at Gottlieb’s Child Development Center
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Referral Rewards
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Strong Team Culture
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Career Growth Opportunities
What you’ll need for this job:
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High School Diploma; associate degree preferred
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Basic Keyboarding Skills
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Epic Scheduling
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Microsoft Outlook
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Microsoft Word
Compensation:
Pay Range: $18 - $24.44 per hour Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.
Benefits:
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Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
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