Financial Counselor

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Financial Counselor, under the management of the VP for Patient Financial Services, is responsible for all

customer service and financial counseling-related inquiries for Palisades Medical Center at Hackensack Meridian

Health (HMH).

Education, Knowledge, Skills, and Abilities Required:

1. High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.

2. In-depth knowledge of third-party follow-up, reconciliation, billing, and other key areas of patient financial

services.

1. Exceptional customer care skills include active listening, compassion, critical thinking, verbal and written

communication skills, and exhibit a professional phone voice.

1. Strong time management and decision-making skills.

2. Experience in analysis of accounts in a hospital or physician environment.

3. Attention to detail.

4. Must be proficient with workflow/work queue systems, Patient Management systems, document Imaging,

PDF creators, Microsoft Office/Google, and website applications.

Education, Knowledge, Skills, and Abilities Preferred:

1. Bilingual (Spanish).

2. One or more years of experience with NJ Charity Care regulations, NJFC program and/or other related

financial assistance/counseling programs.

Licenses and Certifications Preferred:

Not Applicable.

Contacts: Regular contact with patients, insurance companies, third-party intermediaries, the Office of Patient

Experience, Medical Center personnel, outside agencies, and visitors.

183816

Minimum rate of $23.46 Hourly

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.

The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:

• Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.

• Experience: Years of relevant work experience.

• Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.

• Skills: Demonstrated proficiency in relevant skills and competencies.

• Geographic Location: Cost of living and market rates for the specific location.

• Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.

• Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.

Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.

In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.

HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER

All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.