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Spa Manager

Hand & Stone Massage and Facial Spa

Southlake, TXFull-timeNo compensation foundPosted 5mo agoVerified open 1w ago
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At a glance

Compensation
No compensation found
Location
Southlake, TX
Schedule
Full-time
Work Authorization
Not specified

Job overview

Hand & Stone Massage and Facial Spa is hiring a Spa Manager. Hand & Stone Massage and Facial Spa is seeking an experienced Spa Manager for their Southlake location. The ideal candidate will understand the necessity of collaboration and guide staff to operate with peak efficiency through coordination, communication, and cooperation. This role involves leading and motivating multiple teams, ensuring customer satisfaction, and driving sales through strategic leadership and marketing.

Key focus areas include Overcome objections during the sales process and increase the membership base, Lead, manage, and motivate multiple teams of employees, and Ensure a high degree of customer satisfaction.

Important skills include Communication, Leadership, Drive Results Through A Team, Business Operations, Health And Safety Standards Compliance, and Interpersonal Skills. Preferred (not required): Collaboration, Coordination, Cooperation, and Overcome Objections.

Skills & qualifications

RequiredNice to have

Skills

CommunicationLeadershipDrive Results Through a TeamBusiness OperationsHealth and Safety Standards ComplianceInterpersonal SkillsTime ManagementOrganizational SkillsSpa Industry PassionDelivering High Quality ServiceThrive in Fast-Paced EnvironmentFocus on Continuous ImprovementCollaborationCoordinationCooperationOvercome ObjectionsIncrease Membership BaseLead EmployeesManage EmployeesMotivate EmployeesCustomer SatisfactionAddress Customer DissatisfactionResolve Service ComplaintsWork IndependentlyKey HolderOpening and Closing StoreManaging InventoryCash Drawer ManagementSchedulingMaintain CleanlinessMaintain OrganizationConduct Team MeetingsProvide TrainingFoster Positive Work EnvironmentAssess Employee PerformanceProvide FeedbackCoachingDrive SalesTracking and ReportingDevelop Marketing StrategiesImplement Marketing StrategiesIncrease Client EngagementIncrease RevenueBoost Membership SalesBoost Service Packages SalesBoost Product SalesCoordinate Facility SchedulesMaximize Usage and EfficiencyCompliance With Hand & Stone PoliciesCompliance With Laws and Regulations

Qualifications

Proven Experience in LeadershipExperienced Spa ManagerFlexible Work HoursNights and Weekends Availability

Benefits

Dental Insurance
Medical Insurance
Paid Time Off

Full job description

Benefits:

  • Competitive salary

  • Dental insurance

  • Employee discounts

  • Health insurance

  • Paid time off

  • Training & development

Now Hiring Spa Manager! Hand & Stone Massage and Facial Spa is seeking an experienced Spa Manager for the Southlake area! Our ideal Manager will understand the necessity of collaboration and guide the staff to operate with peak efficiency through coordination, communication, and cooperation.

Responsibilities:

  • Overcome objections during the sales process and increase the membership base.

  • Lead, manage, and motivate multiple teams of employees, including massage therapists, estheticians, and front desk associates.

  • Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.

  • Ability to work independently as a key holder, opening and closing the store, managing inventory, cash drawer, scheduling, etc.

  • Maintain a high level of cleanliness and organization at all times.

  • Conduct regular team meetings, provide training, and foster a positive work environment.

  • Assess employee performance, providing feedback and coaching to enhance skills and productivity.

  • Drive sales through strategic leadership, tracking, and reporting.

  • Develop and implement marketing strategies to increase client engagement and revenue.

  • Lead initiatives to boost membership sales, service packages, and product sales.

  • Coordinate facility schedules to maximize usage and efficiency.

  • Maintain compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations. Requirements:

  • Proven experience in leadership, with the ability to drive results through a team.

  • Strong understanding of business operations, including scheduling, inventory management, and compliance with health and safety standards.

  • Outstanding communication and interpersonal skills.

  • Time management and organizational skills.

  • Passionate about the spa industry and committed to delivering the highest quality of service.

  • Ability to thrive in a fast-paced environment while maintaining a focus on continuous improvement.

All Hand & Stone employees must have a professional and friendly demeanor, a positive attitude, and flexible work hours, including nights and weekends.

What’s in it for you?

  • Long term growth opportunities

  • Competitive compensation

  • Commission opportunities and generous bonuses

  • Employee discounts

You've read the whole posting — now see how you match it.

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