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Entry Level Customer Success Specialist

Reynolds & Reynolds

Remote · USFull-time$54–58K/yrSeen 1mo ago

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At a glance

Compensation
$54–58K/yr
Location
Remote · US
Schedule
Full-time
Work Authorization
Not specified

Olive lists jobs from US employers, including remote roles you can work from the United States.

Requirements

Credentials this posting asks for.

Bachelor's degreeValid Driver's License

Job overview

Reynolds & Reynolds is hiring an Entry Level Customer Success Specialist. The Entry Level Customer Success Specialist will provide high-level support to 30-50 automotive dealerships, acting as a consultant to ensure customers fully utilize purchased software. The role involves on-site visits (approximately 80%) and video-conference assistance (approximately 20%), includes paid training in Houston and Dayton, and requires travel, a valid driver's license, reliable internet, and a Bachelor's degree or equivalent experience.

Key focus areas include Provide high-level customer support to 30-50 automotive dealerships., Act as a consultant to ensure customers fully utilize purchased software., and Deliver on-site support for approximately 80% of interactions..

Important skills include Self-Starter, Time Management, Communication, Customer Service, Organizational Skills, and Build Customer Relationships.

Skills & qualifications

RequiredNice to have

Skills

Self-StarterTime ManagementCommunicationCustomer ServiceOrganizational SkillsBuild Customer Relationships

Qualifications

Bachelor's Degree or Equivalent ExperienceValid Driver's LicenseFewer Than 2 Moving Violations in Last Three YearsNo OVI/DUI/DWI Violations in Last Five YearsAbility to Travel Up to 50% During Training PeriodAbility to Travel Approximately 10% of the Month After TrainingReliable Home Internet With Sufficient Bandwidth for Video Conferencing

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k) Match
Paid Time Off

Full job description

Customer Service

Full Time

Position Description

As a Customer Success Specialist you will be responsible for providing high level customer support to approximately 30-50 automotive dealerships in a defined area. Functioning as a consultant, you will be responsible for providing excellent support for our products and ensuring that our customers are using the software that they purchased to their full potential. You will provide both on-site and video conference support to customers. Roughly 80% of the time you will be on-site and 20% will be video conference. \n#LI-Remote \n

Training

Paid Training! The nature of the position requires you to successfully complete an intensive training program. Training for this role will consist of classroom instruction at our offices in Houston, TX and Dayton, OH, as well as online courses where you will receive in-depth product training and automotive industry knowledge. In addition, you will be paired with mentors across the country where you can apply your classroom knowledge in a real-world setting. \n

Requirements

Bachelor\u2019s Degree or equivalent experience; Must be a self-starter with good time management skills; Strong written and verbal communication skills; Excellent customer service and organizational skills; Ability to build strong customer relationships; Must have a valid driver\u2019s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years; Ability to travel, with overnight hotel stays, up to 50% during training period (approximately 6 months). After training, must be able to travel approximately 10% of the month.; Must have reliable home internet with sufficient bandwidth for video conferencing \n

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including: \n- Medical, dental, vision, life insurance, and a health savings account\n- 401(k) with up to 6% matching\n- Company car for business and personal use\n- Professional development and training\n- Promotion from within\n- Paid vacation and sick days\n- Eight paid holidays\n- Referral bonuses \nReynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer. \n

Salary:

54,000.00 - 58,000.00 / Yearly

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