Leasing & Move In Specialist
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At a glance
Job overview
Experience Senior Living is hiring a Leasing & Move In Specialist. The Leasing & Move-In Specialist supports new and transferring residents by completing necessary move-in documents and preparations for a smooth transition. This role responds to telephone inquiries, conducts tours for prospective residents, and serves as an ongoing resource for new residents. The specialist coordinates move logistics with the operations team and provides administrative support to the Leasing Counselors and sales team.
Key focus areas include Work with new or transferring residents to complete move-in documents and preparations., Respond to telephone inquiries and conduct tours with prospective residents., and Serve as an ongoing resource for new residents, assisting with questions and acclimation..
Successful candidates bring Flex Schedule Ability and English Language Proficiency. Important skills include Typing, Microsoft Office, Communication, Interacting With Elderly, Open Communication, and Honest Communication. Preferred (not required): Organizational Skills.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
The Experience Senior Living Team is comprised of dynamic professionals that are fueled by their passion to empower people as they grow older to live life to the fullest. They are creators, architects, nurses, researchers, programmers, marketers, facilitators, developers, investors, and caregivers, all focused on making a positive impact on the lives of residents, their families and team members.
We are looking for a Leasing & Move-In Specialist to join our amazing team!
Responsibilities:
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Work with new or transferring residents to complete the necessary move-in documents and preparations to ensure a smooth transition.
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Respond to telephone inquiries in real time where possible and conduct walk-in and scheduled tours with prospective residents or interested parties.
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Serve as an ongoing resource, responding to new resident’s questions and needs and assist them in becoming acclimated in their new home.
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Coordinate move logistics with the operations team including apartment measurements, apartment readiness and work orders, and delivery of items to apartment in the client’s absence.
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Arranging move details with the resident or resident’s responsible party for things like a moving company, etc.
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Provide overall administrative support to the Leasing Counselors and overall sales team as needed, including “sales zone” focused activity such as Creative Follow Up. Requirements
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Proficient typing and computer skills, including experience using Microsoft Office
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Effective verbal and written communication skills required
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Associates Degree or relevant experience and education preferred
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Experience managing multiple processes that require organizational skills (i.e. Office Manager) preferred
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Demonstrated talent for interacting with a wide variety of people, particularly the elderly, their family members and professional influencers
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Ability to communicate openly, honestly and responsibly with others
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Ability to maintain a customer focus treating others with respect and integrity
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Ability to accept responsibility for agreements made and follow through as appropriate
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Ability to read, speak, and understand the English language
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Ability to adapt and work effectively as part of a team and independently
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Ability and willingness to flex schedule in order to meet resident needs is required. Benefits
We offer a full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years.
Background Screening Requirement
Employment is contingent upon successful completion of background screening in accordance with Florida law and company policy. Certain positions may require fingerprinting and Level 1 or Level 2 background screening. Applicants can review Florida care provider background screening requirements here: https://info.flclearinghouse.com
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