Call Center Representative/Receptionist
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At a glance
Job overview
VCA Animal Hospitals is hiring a Call Center Representative/Receptionist. VCA SouthPaws is seeking articulate, compassionate, and dedicated professionals for a full-time Client Service Representative position in their call center. This role focuses on ensuring top-notch customer service and exceptional patient care, serving as a cornerstone for client experience. The ideal candidate will be a team player with strong communication and organizational skills, able to promote a positive work culture and manage high-stress situations.
Key focus areas include Ensure clients receive top‑notch customer service, Promote a positive work culture, and Handle high‑stress situations effectively.
Important skills include Customer Service, Effective Communication, Organizational Skills, Team Player, Compassion, and Reliability.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
VCA SouthPaws is looking to add articulate, compassionate, dedicated, career-minded professionals to our client service team. In our hospital, we are centered on client experience and exceptional patient care. We currently have a full-time opening for a Client Service Representative in our call center. The schedule for this position will be Monday through Friday 8am-4pm.
Our Client Service Representatives are dedicated to ensuring that clients and patients experience top-notch customer service and excellent patient care. In this rewarding position, you will be the cornerstone of an outstanding experience for our clients — more than answering phones and checking in clients. It can be challenging at times, but having a good team supporting you makes all the difference.
Our ideal candidate will have:
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Strong customer service skills
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Effective communication skills
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Strong organizational skills
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Desire to be a team player
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Compassion
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Reliability and dependability
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Ability to promote a positive work culture
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Ability to work in high stress situations
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Growth mindset
Our starting salary is $20.00/hour, or higher depending on experience.
VCA has been and continues to be deeply committed to its associates’ well-being. Benefits offered include:
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On-site Veterinary Social Worker
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Free subscription to the Headspace app (meditation and sleep support)
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Free mental health support through programs like the Cigna Life Assistance Program and Modern Health (therapy, counseling & life coaching)
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Generous pet care discounts for personal pets
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Four sets of scrubs per year
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401(k) with matching
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Multiple, flexible health insurance options to fit your needs
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Dental & Vision plans
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Short Term and Long Term Disability options
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A comprehensive online library of free CE, training & job support webinars through WOOF U, VCA's online training tool
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Plus much more!
At VCA we are committed to diversity, equity and inclusion and strive to be a place where a mix of talented people want to come, stay and do their best work.
We look forward to your application!
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
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