Manager, Customer Insights
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Job overview
Ayasdi is hiring a Manager, Customer Insights. The Manager, Customer Insights supports client objectives to enhance overall business performance, with a focus on promotional intelligence. This role involves coaching merchant teams on integrating customer insights into daily decision-making, providing actionable insights through data analysis, and utilizing BI tools like SymphonyAI reports. The manager will also collaborate with CPG-focused groups, conduct client training, and contribute to best practices and quality control.
Key focus areas include Support client objectives to enhance overall business performance, focusing on promotional intelligence, Coach merchant teams in integrating customer insights into daily decision-making processes, and Provide actionable insights and recommendations supported by data analysis.
Successful candidates bring Bachelor's In Communications, Marketing, Or Related Field, 2 Years Merchandising Or Category Management Experience, and 2 Years Leveraging Data And Analytics For Decision-Making Experience. Important skills include Promotional Intelligence, Integrating Customer Insights Into Daily Decision-Making, Data Analysis, SymphonyAI Reports, Symphony RetailAI Tools, and Quality Control.
Skills & qualifications
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Full job description
Job Description
SymphonyAI Retail, Inc. seeks a Manager, Customer Insights in Palo Alto, CA.
Duties: Support client objectives to enhance overall business performance, focusing on promotional intelligence. Coach merchant teams in integrating customer insights into daily decision-making processes – moving them up the data maturity arch. Provide actionable insights and recommendations supported by data analysis. Utilize BI tools, including SymphonyAI reports, to address retailer business inquiries. Collaborate with internal and external CPG-focused groups on key initiatives. Conduct training sessions for clients on Symphony RetailAI tools and insights. Support all key business strategies identified by the client. Participate in cross-functional projects spanning multiple retail teams. Contribute to the development of best practices, training materials, and reference guides. Assist with quality control, validation of reporting, and troubleshooting data and software issues as needed. Actively engage in team and client meetings, aiding in preparations as requested.
Requires a Bachelor's degree in Communications, Marketing, or a related field or related field plus 2 years of experience. Also requires 2 years of experience in: merchandising or category management; leveraging data and analytics for decision-making; coaching merchant teams in integrating customer insights into daily decision-making processes; working with customer centric or loyalty data; delivering quantifiable value through assortment optimization; and working with SymphonyAI suite of tools (CMS, i2e). Telecommuting (remote work) is permitted throughout the U.S.
40 hours/week, $125,486 - $125,486 per year. Must also have authority to work permanently in the U.S. Applicants who are interested in this position may apply https://www.jobpostingtoday.com/ Ref # 56022.
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