Full Time Evening Shift Leader 2PM - 10PM
Most applications go out cold — see where you stand first. No sign-up to start.
Don't just apply. Show up ready.
Olive works from this exact posting — no sign-up to start.
At a glance
Job overview
Planet Fitness is hiring a Full Time Evening Shift Leader 2PM - 10PM. The Full Time Evening Shift Leader (Member Services Representative) is responsible for creating a positive member experience by providing superior customer service to Planet Fitness members, prospective members, and guests. This role involves handling front desk activities, responding to member inquiries, assisting with new member sign-ups, and maintaining club cleanliness. The leader will also assist management with training new hires and actively enforce Planet Fitness policies.
Key focus areas include Greet members, prospective members and guests, providing exceptional customer service., Handle all front desk related activities., and Answer phones in a friendly manner and assist callers with a variety of questions..
Successful candidates bring High School Diploma Or GED Equivalent and Must Be 18+. Important skills include Punctuality and Reliability. Preferred (not required): Customer Service, Basic Computer Proficiency, Passion For Fitness And Health, and Upbeat And Positive Attitude.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
The Full Time Evening Shift Leader (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities
-
Greet members, prospective members and guests, providing exceptional customer service.
-
Handle all front desk related activities including:
-
Answer phones in a friendly manner and assist callers with a variety of questions.
-
Check members into the system.
-
New member sign-up.
-
Take prospective members on tours.
-
Facilitate needed updates to member’s accounts.
-
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
-
Assist in maintaining the neatness and cleanliness of the club.
-
Ability to work well individually and as part of a team.
-
Assist management with training new hires.
-
Clean equipment and areas of the facility.
-
Active enforcement of all Planet Fitness Policies.
-
Promote and sign up new members for PE@PF
-
Promote and sign up new members for Planet of Triumphs. Qualifications/Requirements
-
Customer service background preferred.
-
Basic computer proficiency.
-
A passion for fitness and health.
-
Upbeat and positive attitude!
-
Punctuality and reliability is a must.
-
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
-
Strong listener with the ability to empathize and problem solve.
-
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
-
High School diploma/GED equivalent required.
-
Must be 18 years of age or older. Physical Demands
-
Continual standing and walking during shift.
-
Continual talking in person or on the phone during shift.
-
Must be able to occassionally lift up to 50 lbs.
-
Will occasionally encounter toxic chemicals during shift. Company provides a full benefits package, including PTO, health insurance and 401K.
You've read the whole posting — now see how you match it.