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Network and Server Support for Data Center - onsite NYC

Royal Communications Consultants Inc

New York, NYJobNo compensation foundTracked 4w agoSeen in employer's feed 4 days ago
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At a glance

Compensation
No compensation found
Location
New York, NY
Work Authorization
Not specified

Job overview

Royal Communications Consultants Inc is hiring a Network and Server Support for Data Center - onsite NYC. This role seeks experienced technicians for on-call server, network, and infrastructure support within a data center in lower Manhattan, NYC. Coverage is 24/7 across all shifts as needed. The position focuses on hardware management, including rack and unracking servers, storage replacement, and working with vendor technicians, with a strong emphasis on Dell and Cisco systems.

Key focus areas include Load in and load out for the data center, Support legacy and heterogeneous hardware, and Debug hardware issues with disks and controllers.

Successful candidates bring Experience Supporting Legacy And Heterogeneous Hardware, Experience With Dell, and Experience With Cisco. Important skills include Rack And Unracking Servers, Rack Mounting, Storage Replacement, Warranty Facilitation, Enterprise Systems, and Data Center Management.

Skills & qualifications

RequiredNice to have

Skills

Rack and Unracking ServersRack MountingStorage ReplacementWarranty FacilitationEnterprise SystemsData Center ManagementPDU ManagementAirflow ManagementPower ManagementPower LoadingChange ManagementDellCiscoResponding to Alerts and AlarmsLoad in / Load Out for Data CenterNetApp E-SeriesLenovo DE EnclosuresDebugging Hardware IssuesNetApp E5760Lenovo DE6000MonitoringSetup and Monitor Alerts for Hardware IssuesCreate Tickets With Respective VendorsResolve Issues End to End

Qualifications

Experience Supporting Legacy and Heterogeneous HardwareSLA Less Than 1 Hour for Responding to Hardware IssuesLess Than 2 Days to Fix Hardware IssuesAvailability on Weekends for Server 1 Issues

Full job description

Experienced techs are needed for on-call Server/Newtork/Infrastructure Support for a Data Center located in lower Manhattan, NYC. Coverage is 24X7, all shifts as needed.

Focus will be on – rack and unracking servers, rack mounting, storage replacement, warranty facilitation and working with vendor techs; enterprise systems, data center/PDU/airflow mgmt, power mgmt/loading, change management; working with Dell and Cisco - very strong experienced required. Responding to alerts and alarms. All on-site - no remote support is permitted.

  • LOAD IN / LOAD OUT for Data Center

  • Experience supporting legacy and heterogeneous hardware (NetApp E-Series, Lenovo DE enclosures, Dell Powervault storage ). Debugging hardware issues with disks and controllers on NetApp E5760, Lenovo DE6000 and Dell MD3460s

  • Monitoring experience. Setup and monitor alerts for hardware issues

  • Create tickets with respective vendors and resolve issues - end to end

  • SLA - less than 1 hour for responding to hardware issues (Mon-Fri 9-5)

  • Less than 2 days to fix hardware issues

  • Availability on weekends for Server 1 issues

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