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Patient Access Svcs Rep

Parkview North Hospital

Kendallville, INJobNo compensation foundTracked 4w agoSeen in employer's feed 1w ago
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At a glance

Compensation
No compensation found
Location
Kendallville, IN
Work Authorization
Not specified

Requirements

Credentials this posting asks for.

CPR Certification

Job overview

Parkview North Hospital is hiring a Patient Access Svcs Rep. The Patient Access Services Representative ensures a positive patient experience by registering inpatients, outpatients, and emergency room patients. This role involves conducting professional interviews to gather demographic, financial, and biographical information, handling cashiering responsibilities, and answering patient inquiries related to cost estimates and balances. The representative will also offer payment options and assist with financial clearance when necessary, while delivering excellent customer service.

Key focus areas include Register inpatients, outpatients, and emergency room patients, Conduct professional interviews to gather demographic, financial, and biographical information, and Handle cashiering responsibilities, including collecting co-pays.

Successful candidates bring High School Diploma Or GED, CPR Certification, and Two Years Clerical Experience. Important skills include Windows, General Computer Applications, Communication, Multitasking, Problem Solving, and Work Independently. Preferred (not required): Medical Terminology.

Skills & qualifications

RequiredNice to have

Skills

WindowsGeneral Computer ApplicationsCommunicationMultitaskingProblem SolvingWork IndependentlyProfessional DemeanorService ExcellenceAttention to DetailAccuracy in Data EntryHandle Confidential Information With DiscretionAdaptabilityMedical Terminology

Qualifications

High School Diploma or GEDCPR Certification2 Years Clerical Experience2 Years Customer Service ExperienceAttend 5-Week Patient Access Services Training ProgramPassing Score of 90% or Higher

Full job description

Position Summary:

Under the direction of the Patient Access Manager, Supervisor, or Lead, the Patient Access Services Representative plays a vital role in ensuring a positive patient experience. This position is responsible for registering inpatients, outpatients, and emergency room patients by conducting professional interviews to gather demographic, financial, and biographical information.

The representative will also handle cashiering responsibilities, including collecting co-pays in the Emergency Department, estimated service costs in outpatient areas, and payments on existing accounts. Additionally, this role involves answering patient inquiries related to cost estimates and balances, offering payment options, and assisting with financial clearance when necessary.

Delivering excellent customer service and adhering to PH Standards of Behavior are essential aspects of this role.

Education Requirements:

  • High school diploma or GED required.

  • Coursework or knowledge in Medical Terminology is preferred.

Licensure/Certification:

  • CPR certification required within 30 days of hire (applicable only to assignments at Whitley or Warsaw locations).

Experience:

  • Minimum of two years clerical experience.

  • Proficient in Microsoft Windows and general computer applications.

  • At least two years of customer service experience is required.

Additional Qualifications:

  • Excellent verbal and written communication skills.

  • Must attend a mandatory 5-week Patient Access Services training program.

  • A passing score of 90% or higher is required.

  • Applicants scoring between 80%-89% may retake the test once.

  • Strong multitasking and critical thinking skills with the ability to work independently.

Key Competencies:

  • Professional demeanor with a focus on service excellence.

  • Attention to detail and accuracy in data entry.

  • Ability to handle confidential information with discretion.

  • Adaptability in a fast-paced, patient-centered environment.

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