Customer Service Representative
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At a glance
Job overview
Byrne Dairy & Deli is hiring a Customer Service Representative. The Customer Service Representative acts as the primary contact for customer inquiries, supports community engagement, and provides administrative assistance to Marketing and Purchasing, handling donations, sponsorships, and day‑to‑day operations in an entry‑level role.
Key focus areas include Respond to customer phone calls, emails, and inquiries, Resolve customer concerns and coordinate with internal departments as needed, and Document customer interactions and identify recurring trends.
Important skills include Communication, Organization, Customer Service, Microsoft Outlook, Microsoft Word, and Excel.
Skills & qualifications
Skills
Qualifications
Full job description
Position Summary
The Customer Service Representative serves as the primary point of contact for customer inquiries while supporting the company’s community engagement efforts and providing administrative support to the Marketing and Purchasing departments. This entry-level position plays an important role in delivering exceptional customer service, coordinating donation and sponsorship programs, and assisting with day-to-day departmental operations.
Essential Responsibilities
Customer Service
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Respond to customer phone calls, emails, and inquiries.
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Resolve customer concerns and coordinate with internal departments as needed.
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Document customer interactions and identify recurring trends.
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Deliver professional, timely, and friendly customer service.
Community Marketing
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Manage donation and sponsorship requests from community organizations.
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Coordinate approvals, communications, and fulfillment of community support initiatives.
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Maintain records, budgets, and reporting for donations and sponsorships.
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Assist with community events and local marketing initiatives.
Marketing & Purchasing Support
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Provide administrative support to the Marketing and Purchasing departments.
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Prepare reports, presentations, spreadsheets, and other business documents.
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Maintain department files, calendars, and project trackers.
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Coordinate communication with vendors, stores, and internal teams.
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Assist with invoices, purchase orders, department projects, and other administrative tasks as assigned.
Requirements
Qualifications
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High school diploma or equivalent required; associate or bachelor’s degree in Marketing, Business, Communications, or a related field preferred.
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Strong communication, organization, and customer service skills.
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Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint).
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Ability to manage multiple priorities and work collaboratively.
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Previous customer service or administrative experience is preferred but not required.
Additional Information
Why Join Our Team?
This role provides an excellent opportunity to build experience in customer service, marketing, community relations, purchasing, and business operations while making a positive impact on the communities we serve.
Salary $41,000 - $45,000 annually
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