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MANAGER OF FAMILY SUPPORT SERVICES

Sharing Hope SC

North Charleston, SCJobNo compensation foundPosted 1mo agoSeen in employer's feed 4 days ago
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At a glance

Compensation
No compensation found
Location
North Charleston, SC
Work Authorization
US work authorization required

Requirements

Credentials this posting asks for.

RN LicenseBachelor's degree

Job overview

Sharing Hope SC is hiring a MANAGER OF FAMILY SUPPORT SERVICES. The Manager of Family Support Services oversees and conducts services related to the family support and authorization process for deceased organ and tissue donation. This position is responsible for managing Family Support Counselors (FSC). The manager creates strategic goals, ensures accurate documentation, tracks case reviews for process improvement, and maintains training programs. They also assess FSC abilities, schedule duties, conduct performance reviews, and collaborate on continuing education.

Key focus areas include Creates precise goals and objectives for Family Support programs strategic plan, Ensures accurate case reviews are documented and presented by the Family Support Counselor, and Tracks and trends case reviews for barriers to consented organ and tissue donors.

Successful candidates bring BS Degree, 3 Years Counseling Experience, and 3 Years FSC In OPO Experience. Important skills include Adhering To AOPO Standards, Adhering To UNOS Policies, Adhering To CMS Guidelines, Case Reviews, Tracking And Trending, and Process Improvement.

Skills & qualifications

RequiredNice to have

Skills

Adhering to AOPO StandardsAdhering to UNOS PoliciesAdhering to CMS GuidelinesCase ReviewsTracking and TrendingProcess ImprovementMaintaining Preceptor and Training ProgramReviewing and Revising ProceduresAssessing Ability to Evaluate Potential for Organ and Tissue DonationFacilitating Authorization ProcessSchedulingConducting Performance ReviewsUpdating Job DescriptionsProviding Continuing EducationMaintaining CredentialingCollaborating With Multi-Disciplinary Team MembersImplementing New Research Procedures

Qualifications

BS Degree or Equivalent3 Years Counseling Experience3 Years FSC Experience in an OPO1 Year Management ExperienceRN License

Full job description

Description

Summary

The Manager of Family Support Services oversees and conducts services relating to our family support and authorization process of the deceaseds organ and tissue donation. This position is responsible for managing the Family Support Counselors (FSC).

Essential Duties & Responsibilities

  • Creates precise goals and objectives for the Family Support programs strategic plan, while adhering to AOPO standards, UNOS policies, and CMS guidelines, ensuring these goals and objectives are met and documented.

  • Ensures accurate case reviews are documented, presented by the Family Support Counselor, and available for review for each donor.

  • Tracks and trends case reviews for barriers to consented organ and tissue donors and identifies reasons consent was not obtained for process improvement.

  • Ensures all required paper and electronic documentation is complete, timely, and accurate for FSCs donor records, activities, and policies and procedures.

  • Maintains effective preceptor and training program in compliance with training policies.

  • Reviews and revises FSC procedures and initiates any new procedures affecting the FSCs, ensuring all FSCs have been trained and understand all procedures before performing a task.

  • Assesses the FSCs ability to evaluate the potential for organ and tissue donation, by working through both hospital and family barriers to facilitate the authorization process.

  • Schedules the FSCs for call, Hospital Development assistance, and other duties.

  • Conducts performance reviews and updates job descriptions as required.

  • Works with the Manager of Staff Development and Director of Hospital Development (interdepartmentally)to provide continuing education, as required by AOPO, CMS, and UNOS and maintains up-to-date credentialing for FSCs.

  • Works collaboratively with multi-disciplinary team members to implement new research procedures, in order to maximize consented organ and tissue donors.

  • Holds regular office work hours Monday through Friday, except when travel and donor related activities necessitate flexibility.

  • Other duties as assigned.

Qualifications

  • BS degree;

  • Three (3) years of experience in counseling;

  • Three (3) years of experience as an FSC in an OPO;

  • One (1) year of experience in management;

  • RN license preferred; or,

  • An equivalent combination of education and experience.

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