Manager, Residential Experience
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At a glance
Requirements
Credentials this posting asks for.
Job overview
University of Louisville is hiring a Manager, Residential Experience. The University of Louisville seeks a Manager, Residential Experience to oversee a six‑hall, 2,000‑student residential area, supervising staff, coordinating programming, and ensuring safety and wellness on the Belknap Campus.
Key focus areas include Ensure residential area operates effectively in programming, leadership, student support, conduct, facilities, paperwork, and occupancy, Supervise three full‑time staff and 60 student staff, overseeing health checks, occupancy, facility and behavioral concerns, and Participate on on‑call team to address urgent residential matters and crisis response.
Preferred (not required): StarRez, Maxient, Crisis Management, and Leadership Development.
Skills & qualifications
Skills
Qualifications
Full job description
Minimum Education Required
Bachelor's Degree
Compensation
$
Hours Per Week
37.5
Number Of Positions
1
Job Description
Minimum Requirements:
Bachelor's degree in a related field and four (4) years of relevant experience or an equivalent combination of education and experience. Grade 6 (Salaried)
Position Description:
The department of University Housing and the Resident Experience (UHRE) in the Division of Student Affairs is seeking to hire a Manager, Residential Experience. The Manager is responsible for the broad-scope administration and daily management of an on-campus residential area consisting of six residence halls housing approximately 2,000 students. This position is responsible for the direct supervision of three full-time area coordinators, 60 resident assistants and additional student staff. This position manages a particular functional area within the Resident Experience unit including student staff selection, recruitment, training and development. The Manager works closely with various campus stakeholders, including Student Affairs staff, ULPD and the UHRE Housing Operations and Facilities sub-units, to ensure cohesive processes, effective communication, and a holistic approach to student support.
Essential Duties and Responsibilities
Ensures their residential area operates effectively in areas such as academic and social programming, leadership development, student support, student conduct, facilities management, administrative paperwork and occupancy management
Directly supervises three full-time professional staff and 60 student staff to ensure follow through and additional support for administrative processes such as health and safety checks, occupancy and census checks, facility concerns, student behavioral concerns and the implementation of required programming
Participates as a member of the department’s on-call team to address urgent residential matters and resident crisis response
Assists to train and coach staff on University and UHRE policies and procedures regularly inclusive of professional and student staff serving in an on-call capacity
Supports the development and implementation of residential programming and education efforts designed to increase resident retention and student success
Supports housing student organizations (Residence Hall Association/National Residence Hall Honorary) and assists with the oversight of hall councils
Assists with other Division initiatives and operations as necessary including, but not limited to, freshman orientation and Welcome Week
Serves on the Expressive Activity Team and provides guidance and insight to UHRE staff on policies related to the First Amendment
Promotes a safe, convenient, inclusive and healthy living-learning environment, providing opportunities that engage students, facilitate student and faculty connections, and encourage student success
Ensures wellness and well-being initiatives are infused into the resident experience through collaborative efforts with Campus Recreation and Wellness, Campus Health Services, and the Counseling Center
Consistently exercises independent judgment and applies a high level of integrity to address various student resident matters, many being very complex and/or involving several individuals yielding significant impact
Performs other duties and completes special projects as assigned
Preferred Qualifications
Master’s degree in a related field
Three (3) years of related experience, preferably campus housing
Experience supervising professional staff
Experience with crisis and emergency response
Proficiency or familiarity using housing software such as StarRez or Maxient
Work Hours and Location
This is a full-time, exempt position with a 37.5-hour regular workweek including intermittent evening and weekend hours as required. The primary work location for this position is at the Belknap Campus. Occasional overnight travel (for professional development, conferences, student trips, etc.) may be required.
Employee Benefits
The University of Louisville offers competitive benefits and perks to eligible full-time and part-time employees. Please visit the University of Louisville Total Rewards webpages for details.
Student Affairs
The Division of Student Affairs encourages candidates to apply who have demonstrated the capacity to create supportive work environments, collaborate effectively on teams, and serve the students we admit and aim to attract.
Please submit a resume, cover letter, and three professional references with your application.
Compensation will be commensurate to candidate experience.
Equal Employment Opportunity
The University of Louisville is an Equal Employment Opportunity employer. The University strives to provide equal employment opportunity on the basis of merit and without unlawful discrimination on the basis of race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity or expression, veteran status, marital status, or pregnancy. In accordance with the Rehabilitation Act of 1973 and the Vietnam Era Veteran Readjustment Act of 1974, the University prohibits job discrimination of individuals with disabilities, Vietnam era veterans, qualified special disabled veterans, recently separated veterans, and other protected veterans. The University acknowledges its obligations to ensure affirmative steps are taken to ensure equal employment opportunities for all employees and applicants for employment. It is the policy of the University that no employee or applicant for employment be subject to unlawful discrimination in terms of recruitment, hiring, promotion, contract, contract renewal, tenure, compensation, benefits, and/or working conditions. No employee or applicant for employment is required to endorse or condemn a specific ideology, political viewpoint, or social viewpoint to be eligible for hiring, contract renewal, tenure, or promotion.
Consistent with applicable law, demographic information is collected for aggregate reporting requirements. Demographic information provided through this application is not available to hiring managers/committees and is not considered in hiring or employment decisions.
Assistance and Accommodations
Computers are available for application submission at the Human Resources Department located at 2315 South First Street Walk, Room 02C - Louisville, Kentucky 40292.
If you require assistance or accommodation with our online application process, please contact us by email at [email protected] or by phone 502-852-6258.
Job Type
Full time
Equal Employment Opportunity (EEO) Employer
Yes
Americans with Disabilities Act (ADA) compliant
Yes
Background Check Required
Yes
Place of Work
On-site
Requisition ID
R109085
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