Retail Golf Club Fitting Specialist
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Dick's Sporting Goods is hiring a Retail Golf Club Fitting Specialist. Dick’s Sporting Goods believes sports can positively change lives and seeks teammates who will equip athletes to achieve their dreams, fostering an inclusive and diverse workforce that reflects the communities served. The role involves establishing trust with customers, providing golf club fittings, and supporting store operations while maintaining safety and loss‑prevention standards.
Key focus areas include Establish and maintain effective customer relationships, gaining trust through diplomacy and offering assistance as needed., Assist customers by identifying their needs and directing them to the appropriate golf services area., and Maintain extensive product and industry knowledge and share new technologies, products, and services with customers..
Important skills include Customer Service, Diplomacy, Product Knowledge, Club Fitting, Equipment Recommendations, and Loss Prevention Awareness.
Skills & qualifications
Skills
Qualifications
Full job description
At DICK’S Sporting Goods , we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!
OVERVIEW:
ROLE RESPONSIBILITIES:
SERVICES:
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Establish and maintain effective relationships with customers and gains their trust and respect by using diplomacy and tact; ensure that customers are greeted and acknowledged; offer customers assistance as needed or requested.
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Aide customers by ascertaining their needs and directing them to the golf services area that most effectively meets their needs.
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Maintain a high level of product and industry knowledge to pass on to our customers by learning about new technologies, products and services.
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Support store services sales by performing athlete club fittings and repairs.
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Is a certified club fitter that provides excellent direct and indirect customer service to align with company programs.
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Make equipment recommendations tailored to the customer.
OPERATIONS:
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Assist in achieving the store shrinkage goal by ensuring that all merchandise used for display is properly handled and accounted for at all times.
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Assist with checking merchandise, service, and repair equipment, amongst other materials arriving to the store in a timely fashion, confirming quantities, condition, etc.
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Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
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Maintain and participates in all recovery and cleanliness standards.
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Create an inclusive in store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
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Take an all-hands-on-deck approach to support the team across the store.
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Perform other tasks as assigned ed by management.
TEAMMATE TRAITS:
Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and customer experience. Here are the traits we look for in our store teammates:
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Ensures Accountability
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Customer-Focus
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Collaborative
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Instills Trust
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Decision-Quality/Decision-Making Abilities
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Action-Oriented
QUALIFICATIONS:
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1-2 years of retail experience preferred
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Golf industry experience preferred
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Golf fitting experience preferred
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