Customer Service Representative
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At a glance
Job overview
Insight Global is hiring a Customer Service Representative. Insight Global is seeking three customer service representatives for a third-party logistics customer in Suwanee, GA. The role involves ensuring outstanding service by working with customers, business partners, and drivers to meet commitments and delight customers throughout the experience.
Key focus areas include Assist customers and business partners via telephone and email, Handle customer complaints in a calm, professional manner, and Diagnose, assess, and resolve problems or issues.
Successful candidates bring Previous Customer Service Experience and Customer Service Experience Within Logistics, Warehouse, Or Supply Chain Industries. Important skills include Microsoft Office, MS Project, Microsoft Word, Excel, PowerPoint, and Communication. Preferred (not required): Logistics Industry Experience, Warehouse Industry Experience, and Supply Chain Industry Experience.
Skills & qualifications
Skills
Qualifications
Full job description
Job Description
Insight Global is looking for 3 customer service representatives for a third party logistics customer in Suwanee, GA.
As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience
Day-to-Day:
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Assist customers and business partners via telephone and email
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Handle customer complaints in a calm, professional manner
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Diagnose, assess, and resolve problems or issues
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Monitor progress of delivery routes
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Process changes or cancellations to delivery orders
Shift times: Tuesday - Saturday 8 AM - 5:30 (2 openings), Tuesday - Saturday 10-6:30 (1 opening)
Pay rate: 18-18.50/hr.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
- Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
· Previous customer service experience
· Strong communication skills and the ability to satisfactorily resolve issues
· Solid ability to multitask with exceptional organizational skills
Ability to thrive under pressure while delivering solutions that exceed customer expectations Customer service experience within the logistics, warehouse, or supply chain industries
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