Patient Access Representative | PRN
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At a glance
Requirements
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Job overview
Sanford Health is hiring a Patient Access Representative | PRN. The Patient Access Representative provides extraordinary customer service to patients as the first point of contact, creating a welcoming and safe environment. This role involves greeting patients, verifying demographics, managing documents, establishing financial responsibility, and collecting payments. The representative also coordinates appointments, obtains referrals, and arranges interpreter services.
Key focus areas include Greet patients and verify demographics, Create, scan, and route documents or electronic forms, and Inform patients about documents and capture signatures.
Successful candidates bring High School Diploma Or Equivalent, Post-Secondary Education, and BLS. Important skills include Customer Service and Medical Terminology.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Careers With Purpose
Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.
Facility: Black Hills Haines Urg Care Location: Rapid City, SD Address: 1730 Haines Ave, Rapid City, SD 57701, USA Shift: 10 Hours - Varied Shifts Job Schedule: PRN Weekly Hours: Varies Salary Range: $16.25 - $23.00
Job Summary
Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford.
REGISTRATION
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Greet patients & verifies demographics
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Creating, scanning & routing documents or electronic forms
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Inform patients what the document is & capture signatures on necessary paperwork
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Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
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Collects co-payments, pre-payments, and payments on account balances
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May work through the registration work queue to address and resolve registration errors or denied insurance claims
SCHEDULING
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Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule
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Obtain and coordinate referrals & conduct pre-authorization
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Arrange interpreter services
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Check patients in/out
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Operate multi-line phone
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May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers
ADDITIONAL DUTIES MAY INCLUDE
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Preparation & coordination of charts
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Organize supporting provider documents
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Initiation & collaboration of patient financial assistance
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Track patient visits & health information management on patient accounts
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Compile, distribute, administer, and score assessments
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Coordination of Telemed appointments
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Reminder calls for appointments
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Hospital admission
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Office duties, such as make copies or send faxes
Qualifications
High school diploma or equivalent preferred. Post-secondary education helpful.
One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.
May require BLS for certain locations and/or settings.
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [email protected] .
Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.
Req Number: R-0265091 Job Function: Revenue Cycle Featured: No
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