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Control Centre Operator

Swissport

Birmingham, England, United KingdomFull-timeup to £26K/yrPosted 1w agoVerified open 4 days ago
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At a glance

Compensation
up to £26K/yr
Location
Birmingham, England, United Kingdom
Schedule
Full-time
Work Authorization
Not specified

Job overview

Swissport is hiring a Control Centre Operator. The Control Centre Operator monitors Swissport UK’s telematics and safety camera systems at Birmingham International Airport, logging and escalating incidents such as aircraft damage, GSE misuse, speeding, idling, and incorrect parking. They compile evidence for investigations, communicate risks to ground operations, maintain compliance records, follow response protocols, and support process improvements to enhance ICC efficiency.

Key focus areas include Monitor telematics and safety camera systems for irregularities or violations., Identify and log incidents, escalating critical cases to the ICC Supervisor., and Assist in compiling evidence for investigations related to safety and operational incidents..

Important skills include Monitoring Systems Operation, Telematics Data Interpretation, Safety Camera System Monitoring, Attention To Detail, Communication, and Collaboration.

Skills & qualifications

RequiredNice to have

Skills

Monitoring Systems OperationTelematics Data InterpretationSafety Camera System MonitoringAttention to DetailCommunicationCollaborationHigh Pressure Decision Making

Qualifications

Experience in Monitoring or Control Room EnvironmentBasic Understanding of Safety Protocols in Aviation or Logistics Operations

Full job description

Overview Control Centre Operator

Location: BHX ICC, Birmingham International Airport

Reports to: ICC Supervisor

Salary: up to £25,800 per annum

Shift Pattern: 24/7 rotational coverage 4 on 4 off . The shifts are 12 hours, including weekends, and public holidays on a rotation. 

Role Overview:

ICC Agents are responsible for the real-time monitoring of Swissport UK’s telematics and safety camera systems, identifying and escalating safety and operational concerns related to GSE assets. They ensure that incidents such as aircraft damage, GSE misuse, speeding, idling, and incorrect parking are logged, reported, and investigated promptly. 

Responsibilities

  • Monitor telematics and safety camera systems for irregularities or violations.

  • Identify and log incidents, escalating critical cases to the ICC Supervisor.

  • Assist in compiling evidence for investigations related to safety and operational incidents.

  • Communicate with ground operations teams regarding potential risks or ongoing investigations.

  • Maintain accurate records and reports for internal and regulatory compliance.

  • Follow established response protocols for handling safety and operational issues.

  • Support process improvement initiatives to enhance ICC efficiency.

Qualifications

  • Experience in a monitoring or control room environment preferred.

  • Strong attention to detail and ability to interpret telematics data.

  • Good communication and teamwork skills.

  • Ability to work in a high-pressure, fast-paced environment.

  • Basic understanding of safety protocols in aviation or logistics operations is a plus.

Working Conditions:

  • 24/7 shift-based role, including nights, weekends, and holidays.

  • High-pressure environment requiring quick decision-making.

  • Primarily desk-based with extensive use of monitoring systems and communication tools.

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