Assistant Director of Event Management
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At a glance
Job overview
Four Seasons is hiring an Assistant Director of Event Management. The Assistant Director of Event Management will raise the efficiency and effectiveness of day‑to‑day operations within the Event Management Department at Four Seasons Naples, personally planning and servicing conference business while stepping in for the Director as needed.
Key focus areas include Assume full responsibility for operation of the Event Management department in the Director's absence, Finalize personally assigned bookings, maximize revenue through up‑selling, and ensure accurate communication and billing, and Supervise day‑to‑day Event Management function and maintain written communication procedures.
Important skills include English Language Proficiency, Multitasking, Negotiation, Delegation, Microsoft Word, and Email. Preferred (not required): Interpersonal Skills, Coaching And People Development Skills, Organizational Skills, and Creativity.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.
About the role Raise the efficiency and effectiveness of the day-to-day operation of the Event Management Department while personally planning and servicing conference business. In the absence of the Director of Event Management, assume full responsibility for the operation of the Event Management Department.
What you will do ESSENTIAL FUNCTIONS:
- In the absence of the Director of Event Management, assume full responsibility for the operation of the Event Management department. (5%)
- Finalize the requirements of personally assigned bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event. (30%)
- Day to day supervision of the Event Management function. Including maintaining and monitoring the accuracy and effectiveness of all written communication procedures. These procedures include but are not limited to: Menu and Event Proposals, Contracts, Banquet Event Orders, Resumes, Daily Events Report, and Golden Sales and Catering Input Standards and execution of banquet events. (20%)
- Host and ensure maximum effectiveness of Banquet Event Order Meetings, Resume meetings, and participate in the review, audit, and assignment to the Event Managers of all booking turnovers from the Sales Department. (8%)
- Participate in the preparation and analysis of the Catering and Conference Services weekly financial forecast (3%)
- Find solutions to the inevitable challenges and glitches that arise while groups are on property and keep Director of Event Management and Planning Committee promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken. (5%)
- Maintain knowledge of hotel facilities, capacities and dimensions of meeting space and basic operational needs of all operating departments. (5%)
- Make timely and impromptu decisions, which balance client’s needs with the financial, safety and staffing goals of the hotel. (2%)
- Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning Event Management Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, Weekly Board of Operations, Planning Meetings, and Menu Tastings. (15%)
- Respond according to the crisis management plan to any resort emergency or safety situation. (2%)
- Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and Planning Committee. (5%)
NON-ESSENTIAL FUNCTIONS:
- Assist with all inquires within the sales, marketing and catering department, including assistance with high telephone volume and walk-in site inspections.
- Maintain an understanding of Social/Corporate Catering and when required assume an active role.
- Perform other tasks or projects as assigned by hotel management
- Act as the liaison for all vendor/supplier related client needs, (i.e. Audio Visual, Florists, Entertainment, Transportation, DMC, Off-site Locations etc)
- In conjunction with the Director, prepare, conduct performance evaluations and mentor for Event Managers, and Administrative Assistant. In addition, facilitate training of new Catering and Event Management employees, and recommend the hiring, terminating, or disciplining of any Catering or Event Management employee.
What you bring
- Education: College education preferred
- Experience: 3-5 Years experience as an Assistant Director of Director of Catering or Event Management in a full-service resort or hotel, of which a minimum of 3 years must have been in an Event Management role. Luxury resort experience is preferred.
- Skills and Abilities: Excellent reading, writing & oral proficiency in the English language.
- Proven interpersonal skills with a track record of successful client interactions.
- Coaching and People Development Skills
- Strong organizational skills.
- High level of creativity
- Ability to multitask
- Attention to detail.
- Ability to work long and irregular hours, weekends, and evenings.
- Able to negotiate, organize, delegate and work under pressure
- Basic knowledge of audio-visual equipment, internet, telecommunication technology – helpful.
- Knowledge of Delphi Sales and Catering Software
- Computer literacy to include MS Word, Excel, and ability to use e-mail and Internet.
What we offer:
Four Seasons believes in offering the best to the best when it comes to employee benefits! Here is what we are offering you:
Lucrative salary! Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days! Time off plans starting on the day of hire! An opportunity to be a part of a cohesive team in an inclusive work environment! Complimentary and discounted hotel stays around the world! Wellbeing and mental health initiatives and focused company! Embracement and promotion of diversity in our workplace! Complimentary employee meals and beverages! Tuition reimbursement!
Learn more about what it is like to work at Four Seasons-visit us:
https://www.fourseasons.com/careers/
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs
https://twitter.com/FourSeasonsJobs
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Visa Requirements
US work authorization is required.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
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