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Guest Service Agent

Drury Hotels

Englewood, COFull-time$19.91–29.22/hrPosted 1mo agoChecked 1w ago
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At a glance

Compensation
$19.91–29.22/hr
Location
Englewood, CO
Schedule
Full-time
Work Authorization
Not specified

Job overview

Drury Hotels is hiring a Guest Service Agent. The Guest Service Agent serves as the welcoming face of Drury Hotels, delivering friendly, efficient front‑desk service, handling check‑ins and check‑outs, assisting with breakfast and evening kickback service, and ensuring exceptional guest experiences while upholding the brand’s hospitality standards.

Key focus areas include Serve as the happy, helpful face of the hotel to guests entering and departing, Assist guests in a friendly, efficient, courteous, and professional manner, and Perform front desk functions including checking guests in and out, cash handling, and problem resolution.

Important skills include Friendly Manner, Effective Communication, Multitasking, Attention To Detail, Cash Handling, and Use Of Office Machines.

Skills & qualifications

RequiredNice to have

Skills

Friendly MannerEffective CommunicationMultitaskingAttention to DetailCash HandlingUse of Office MachinesFood PreparationGuest ServiceHousekeepingIndependent Work

Qualifications

English Language Proficiency

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) Match

Full job description

Property Location:

Drury Inn & Suites - 9445 E. Dry Creek Road , Centennial, Colorado 80112

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

  • Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)

  • Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights

  • Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year

  • Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program

  • Retirement - Company-matched 401(k)

  • Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

Drury Hotels strives to offer a competitive compensation at the market median, as well as a comprehensive benefits offering which includes paid time off, and optional medical, dental, vision, short term disability, and life insurance plans. This role is eligible for a discretionary quarterly “+1 Service” bonus.

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.

  • Assist guests in a friendly, efficient, courteous, and professional manner.

  • Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.

  • Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.

  • Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

  • Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications.

  • Warm and friendly manner in relating to and interacting with the public

  • Demonstrated attention to detail while handling multiple tasks simultaneously

  • Familiarity with handling money, making change, and using office machines in day-to-day activities

  • Ability to speak and receive direction (written and verbal direction) in English

  • Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy. Hiring Immediately!

The pay range is

$19.91 - $29.22

The starting wage may be above the minimum rate, based on relevant experience, skills, and education.

We will be accepting applications on an ongoing basis.

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