Business Analysis Manager, Operational Excellence | Senior Process Engineer

Senior Process Engineer – Process Transformation & Value Realization

Position Summary

The Senior Process Engineer will lead divisional process improvement and transformation initiatives that drive measurable business value, operational efficiency, scalability, and customer outcomes for the Tax and Accounting (TAA) Division. This role combines deep process engineering expertise with strategic execution capabilities, helping business leaders identify, prioritize, and implement improvements across people, process, technology, and governance.

This is an individual contributor position.

Key Responsibilities

• Lead end-to-end process assessments across business functions and value streams.

• Design future-state workflows, operating models, and governance structures aligned with strategicobjectives.

• Facilitate cross-functional workshops and stakeholder alignment sessions.

• Identifyopportunities for automation, AI enablement, digital transformation, and workflow optimization.

• Developtransformationroadmaps, business cases, and implementation strategies.

• Establish value cases and track realization of expected benefits.

• Develop KPI frameworks, operational scorecards, and value dashboards.

• Promote continuous improvement, value-stream thinking, and operational excellence.

Success Profile

• Simplify complex business processes.

• Drive measurable business value and productivity improvements.

• Improve customer and employeeexperiences.

• Balance strategic thinking with hands-on execution.

• Build trusted relationships with leaders and teams.

Qualifications & Experience

• 7–10+ years in process engineering, transformation, operational excellence, consulting, program management, or related fields.

• Experience leading cross-functional improvement initiatives.

• Strong process mapping, workflow redesign, and operating modelexpertise.

• Proven ability to influence stakeholders and deliver measurable outcomes.

• Lean Six Sigma background (Black Belt, preferred)

Performance Measures

• Business value delivered

• Cycle-time reduction

• Reduction in manual effort and process complexity

• Customer and employee experience improvements

• Benefits realization and stakeholder satisfaction

Critical Competencies

• Strategic Thinking

• Connect process improvements todivisionalstrategy, business outcomes, and value creation.

• Process Engineering & Design

• Design scalable workflows, governance models, and future-state operating environments.

• Facilitation & Influence

• Lead workshops, align stakeholders, and drive decisions across diverse groups.

• Data-Driven Decision Making

• Leverage metrics, analytics, and business insights to prioritize opportunities and measure results.

• Change Leadership

• Drive adoption, stakeholder engagement, and sustainable implementation of improvements.

• Business Acumen

• Understand how operational improvements impact growth, profitability, risk, customer experience, and employee productivity.

• Value Orientation

• Focus relentlessly on outcomes,benefitsrealization, and measurable business impact.

Performance Measures

Success in this role will be measured through:

• Business value delivered (cost savings, revenue enablement, productivity gains)

• Cycle-time and process-efficiency improvements

• Reduction of manual effort and process complexity

• Customer and employee experience improvements

• Adoption and sustainability of implemented solutions

• Achievement of transformation milestones and roadmap objectives

• Stakeholder satisfaction and executive confidence

• KPI and scorecard performance against established targets

• Realization of expected benefits and outcomes from supported initiatives

Travel Requirements

Minimal - 10-25%

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities and requirements.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$89,600.00 - $157,000.00 USD

This role is eligible for Bonus.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information :

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.