Service Desk Attendant
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At a glance
Job overview
UnityPoint Health is hiring a Service Desk Attendant. UnityPoint Health seeks a dynamic Experience Specialist to join the Outpatient Rehab Therapy Team, providing front‑desk reception, administrative support, patient navigation, and clinic readiness tasks while rotating across multiple therapy sites in Deforest and surrounding locations.
Key focus areas include Work within the context of patient‑centered care in an outpatient therapy clinic setting, Collaborate with the therapy team to support exceptional patient experience and outcomes, and Embrace lifelong learning by giving and receiving feedback and seeking continual learning opportunities.
Preferred (not required): Patient Appointment Scheduling, Point Of Service Payment Collections, Registration Processes Support, and Patient Navigation.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
16653BR
FTE: 0.8
Shift: Mon/Wed/Thu 8:00a-4:30p; Tue/Fri 8:30a-12:30p.
Compensation: $18.32+
Hours Per Week: 32
Weekends: No
Benefit Eligible
Schedule: Monday, Wednesday, Thursday - 8:00a-4:30p ; Tuesday & Friday - 8:30-12:30
We are seeking a dynamic Experience Specialist to join our Outpatient Rehab Therapy Team. At UnityPoint Health – Meriter Therapy, patients are at the center of everything we do, and we are committed to serving the community by living our FOCUS values of Foster Unity - Own the Moment - Champion Excellence - Seize Opportunity in our daily work. We know that our greatest strength is our people, and we strive to provide an environment that fosters success through our vast employee wellness program and mentorship opportunities to establish a strong knowledge base and build relationships. Our therapy team is also given opportunities to actively participate in team-based leadership structured groups that ensure clinical and operational decision making is a collaborative process that promotes future growth and advancement.
Experience Specialist - Rehab (ESR) team members contribute to the smooth functioning of the outpatient therapy clinics by fulfilling a range of supportive duties. Daily responsibilities are structured into complementary roles that work together to maintain an efficient and coordinated flow. ESRs will rotate through all roles, which include, but are not limited to:
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Front desk reception and administrative/clerical support – Patient appointment scheduling, point of service payment collections, and registration processes support. Patient navigation from point of entry to exit of clinic. Perform periodic regulatory and compliance checks.
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Room reset and readiness tasks – Organizing, cleaning and prepping of patient care areas, completing equipment maintenance requirements, and supply ordering.
This ESR - Float position will be based at the Pediatric Therapy Clinic in Deforest but will travel between all outpatient therapy clinics to offer support as needed. There will be additional mileage pay if travelling between clinics. Sites include: Deforest, Monona, Central, West, McKee and Middleton.
Duties and Responsibilities:
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Work within the context of patient-centered care in an outpatient therapy clinic setting.
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Work collaboratively with the therapy team to support exceptional patient experience and outcomes.
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Embrace lifelong learning: willingly give and receive feedback and learn from team members, seek continual learning opportunities, and share feedback to promote the growth of the team.
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Engage in staff meetings and project groups to support exceptional patient care.
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Remain up to date with clinic operation changes and workflows (review meeting minutes, review email communications, etc.)
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Demonstrate a willingness to be flexible and to take on additional responsibilities to support the team and process improvement initiatives within the department.
Why UnityPoint Health?
At UnityPoint Health, you matter. We’re proud to be recognized as a Top Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options focused on your needs and priorities, no matter what life stage you’re in. Here are just a few:
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Expect paid time off, parental leave, 401K matching and an employee recognition program.
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Dental, health and vision insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
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Tuition reimbursement to help further your career and adoption assistance to help you grow your family.
With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.
And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
UnityPoint Health - Meriter and UW Health work closely together to deliver exceptional healthcare services to our community.
Join our team of experts and make a difference with UnityPoint Health.
Required Qualifications:
- High School Diploma or equivalent
Preferred Qualifications:
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Previous customer service experience in hospital or healthcare setting.
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Prior receptionist, administrative, or clerical experience is preferred.
EEO/M/F/V/D
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