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Membership Sales & Concierge Style Guest Services Anthem Exclusive

Hand & Stone Massage and Facial Spa

Anthem, AZFull-time$17/hrPosted 3mo agoChecked 3w ago
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At a glance

Compensation
$17/hr
Location
Anthem, AZ
Schedule
Full-time
Work Authorization
Not specified

Job overview

Hand & Stone Massage and Facial Spa is hiring a Membership Sales & Concierge Style Guest Services Anthem Exclusive. Hand & Stone Anthem seeks a mature professional to drive membership sales and concierge guest services, focusing on converting leads, enforcing policy, and consulting on skincare products while delivering a high‑performance, results‑oriented experience.

Key focus areas include Investigate & Close: review client history and convert membership abusers into sales, Enforce Policy: explain pricing changes and collect differences with poise, and Hunt for Leads: proactively call and text prospects using Zenoti.

Successful candidates bring 2 Years Sales Experience, 2 Years High-End Hospitality Experience, and Full Time Availability Including Weekends / Evenings. Important skills include Investigate & Close, Enforce Policy, Hunt For Leads, Consult, Dermalogica, and Image Skincare.

Skills & qualifications

RequiredNice to have

Skills

Investigate & CloseEnforce PolicyHunt for LeadsConsultDermalogicaImage SkincareZenotiNavigate Gray Area Pricing and Policy EnforcementProfessional DemeanorThick Skin

Qualifications

2 Years Sales Experience2 Years High-End Hospitality ExperienceFull Time Availability Including Weekends / Evenings

Benefits

Paid Time Off
Tuition Assistance

Full job description

Benefits:

  • Bonus based on performance

  • Employee discounts

  • Flexible schedule

  • Free food & snacks

  • Free uniforms

  • Opportunity for advancement

  • Paid time off

  • Training & development

  • Tuition assistance

We are seeking a Closer. Not a Clerk.

Hand & Stone Anthem is a top-tier, independently owned wellness center led by a Spa Director with 20 years of industry expertise. We are the only location in Anthem and are not affiliated with the corporate "big box" franchises in the Valley. We are a high-performance Team —not a "family"—and we reward results.

The Reality of the Role

This position is for mature professionals who understand the mechanics of a sale. We do not hire "front desk receptionists." You will be expected to:

• Investigate & Close: Review client history to identify "membership abusers" and pivot those difficult conversations into sales.

• Enforce Policy: Confidently explain why a guest no longer qualifies for "Member-Guest" pricing and collect the difference with poise.

• Hunt for Leads: Use Zenoti to proactively call and text prospects to fill the book.

• Consult: Use your knowledge of Dermalogica and Image Skincare to drive retail revenue and customize massage experiences.

Pay & Internal Rewards

• Base: $17/hr.

• Core Commissions: 25% on enrollment fees ($40–$199), $10 for $20–$39 fees, and 10% on retail.

• Proprietary Performance Bonuses: Beyond standard commission, we offer an internal "Performance Dividend" structure. Details are discussed during the final interview stage and include bonuses for:

  • Specific Membership Conversion Tiers.

  • Pre-booking Rate Goals.

  • Pre-service Add-on/Upgrade Quotas.

• Path to Leadership: We promote based on numbers and professional maturity.

Requirements

  • Minimum 2 years of Sales or High-End Hospitality experience.

  • FULL TIME AVAILABILTY INCLUDING WEEKENDS / EVENINGS

  • Ability to navigate "gray area" pricing and policy enforcement without hesitation.

  • A professional, "Butler-level" demeanor and a "thick skin."

If you are a high-achiever who thrives on hitting targets and maximizing your paycheck, apply today. If you are looking for a "chill" desk job, please do not apply.

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