Customer Success Associate - Philippines
PhilippinesJobPosted 4mo agoStill listed 3 days ago
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At a glance
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Job overview
Volopay, a Y Combinator‑backed fintech start‑up in Southeast Asia, seeks a Customer Success Associate in the Philippines. The role involves monitoring inbound tickets, collaborating across product and sales, analyzing issues, proactively addressing user needs, documenting resolutions, and supporting up‑selling while maintaining excellent communication and teamwork in a fast‑paced environment.
Skills & qualifications
Skills
Qualifications
Full job description
About Us Volopay is a Y Combinator-backed start-up that combines corporate cards, bills payments, approvals, expense reimbursements, and accounting automation in one single platform. We empower businesses to manage, grow and succeed with our cross-platform solution that delivers more functionality across different areas of operations. We are backed by some of the top investors in the world, and on our way to being one of the most influential fintech start-ups in Southeast Asia, with ambitions to expand. For selling a platform like this, we need people who are super excited about the vision of the company and who are passionately curious about building this for businesses out there.
Key Responsibilities
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Monitor inbound customer ticket requests and route appropriately.
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Work with Product, Customer Success, and Sales team to make sure the customer experience is top-notch.
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Ability to understand the entire system and customer scenarios for an initial analysis of the issue.
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Proactively assess and address user needs in order to drive the best possible client experience.
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Document customer problem information, recommendations, and resolution in a clear and concise manner.
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Helping with execution when it comes to up-selling/connecting/building a relationship with new and existing customers.
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Strong ability to work on multiple issues in a fast-paced environment and should prioritize work accordingly to business processes.
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Excellent communication and interpersonal skills.
Skills & Qualifications
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0-3 years of customer success/account management experience or equivalent industry experience.
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Customer Focus: demonstrates a desire to proactively help and serve internal/external customers to meet their needs.
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Should possess high adaptability and be able to work under pressure and remain flexible to changing schedules and demands.
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Available to work in regions and time zones including Singapore, Australia, Indonesia, and India.
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Love for excel sheets, numbers, and speaking to people.
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Teamwork skills and attention to detail.
Please note:
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The role may occasionally require working on holidays.
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Must be flexible with shift schedules to accommodate the SG, AU, IN, ID, and US markets.
Our Culture At Volopay, you'll thrive among passionate, talented individuals who bring their energy into everything they do. Our team's diversity is our strength, with musicians, entrepreneurs, athletes, and more contributing their unique talents. Picture a workplace that's not just about work, but about a shared journey. We value your independence and trust you with tasks, encouraging you to take ownership and find innovative solutions. Our culture is rooted in:
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Ownership: We believe in freedom with responsibility. You'll naturally take the lead and excel.
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Results: We're doers who overcome obstacles with a can-do attitude.
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Curiosity: Curious minds thrive here. Wear multiple hats and embrace new challenges.
Join Volopay for a vibrant, dynamic atmosphere where innovation thrives, and your individuality shines.
You've read the whole posting — now see how you match it.