IT Field Support Technician
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At a glance
Job overview
Insight Global is hiring an IT Field Support Technician. The IT Field Support Technician provides onsite technical assistance in a fast‑paced corporate setting, supporting employees and executives across Windows, macOS, Microsoft 365, mobile devices, networking, and endpoint management while delivering strong customer service and independent issue resolution.
Key focus areas include Provide onsite technical support for Windows, macOS, and mobile platforms, Troubleshoot hardware, software, networking, and user access issues, and Image, configure, deploy, and troubleshoot laptops and workstations.
Important skills include Windows, macOS, Microsoft 365, Outlook, Microsoft Teams, and OneDrive. Preferred (not required): Mac Experience.
Skills & qualifications
Skills
Qualifications
Full job description
Job Description
Our client is seeking an experienced IT Field Support Technician to provide onsite technical support for a fast-paced corporate environment. This individual will be responsible for supporting employees and executives across Windows, macOS, Microsoft 365, mobile devices, networking, and endpoint management platforms. The ideal candidate is a proactive and customer-focused IT professional who can troubleshoot independently, communicate effectively with stakeholders at all levels, and deliver exceptional end-user support.
This role requires a strong technical foundation, excellent communication skills, and the confidence to support executive leadership while managing day-to-day hardware, software, access, and device management issues.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
- 3–5+ years of hands-on IT support experience in a corporate or enterprise environment.
• Experience providing onsite technical support and resolving hardware, software, networking, and user access issues.
• Strong troubleshooting experience across both Windows and macOS environments.
• Experience supporting and troubleshooting Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite.
• Experience troubleshooting common end-user issues including:
○ VPN connectivity
○ Outlook synchronization
○ Adobe and other third-party applications
○ Printing and peripheral devices
○ WiFi and network connectivity
• Experience supporting iPhones, iPads, and mobile devices.
• Experience with Azure Active Directory (Entra ID) including password resets, account unlocks, user provisioning, and access management.
• Experience imaging, configuring, deploying, and troubleshooting laptops and workstations.
• Experience onboarding new hires and provisioning equipment.
• Strong customer service and communication skills with the ability to interact professionally with employees at all levels.
• Experience providing support to senior leadership, executives, or VIP users.
• Ability to work independently, prioritize multiple requests, and take ownership of issues through resolution.
• Comfortable working onsite 5 days per week in a highly visible, customer-facing support role. • Experience with Microsoft Intune.
• Experience with Apple Business Manager (ABM).
• Experience with Jamf.
• Experience with Workspace ONE / AirWatch.
• Experience enrolling and managing Mac devices through MDM platforms.
• Experience troubleshooting device compliance and enrollment issues.
-Mac Experience would be a added bonus but overall not required
You've read the whole posting — now see how you match it.