Cookie Crew
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At a glance
Job overview
Insomnia Cookies is hiring a Cookie Crew. The Cookie Crew member works at the IU store in Muncie, Indiana, greeting guests, taking orders, answering menu questions, and delivering a warm experience. They also bake cookies and ice cream, package orders, handle cash accurately, and maintain a clean bakery environment while contributing to a fun, team‑focused atmosphere.
Key focus areas include Greet guests entering the store and take orders, Help customers understand menu items and answer questions, and Give each customer a warm experience with a smile.
Successful candidates bring Must Be 18+ and Ability To Work Nights, Weekends And Holidays. Preferred (not required): Customer Service, Personable Demeanor, Genuine Demeanor, and Outgoing Demeanor.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
As a member of the Cookie Crew at our IU store located at 1622 West University Avenue Muncie, IN 47303, you are the ultimate Insomniac. Not only are you the point person at the front of the store for interacting with our customers, but you also get to bake all of our awesome Warm and Delicious cookies as well!
SOME OF OUR SWEET COOKIE CREW PERKS:
- Flexible part-time work schedules
- Pay on Demand (why wait until the end of the week…get paid your earned wages at the end of the day!)
- Paid vacation and sick time off
- Interactive training & mentorship
- Pet insurance for your furry loved ones
- Job stability with a rapidly growing and reputable company
- Achievable growth/promotion opportunities
- You get to work in a fun, exciting team environment
- Employee discount and FREE cookies with every shift!
WHAT ELSE WILL I DO AS A MEMBER OF THE COOKIE CREW?
- Promptly greet guests entering the store and take their orders according to procedure
- Help customers understand menu items, answer clarifying questions, and repeat orders for accuracy
- Give each customer a warm experience with a smile in person & over the phone
- Bake our delicious cookies to perfection & a scoop of ice cream
- Ensure fast, warm, and correct delivery orders are packaged and sent out
- Handle cash and payments accurately and have no shortages or overages
- Cleaning, sanitizing, and maintaining the bakery
DESIRED SKILLS/EXPERIENCE:
- Prior experience in a customer service focused role - preferred
- Personable, genuine, outgoing demeanor
- Ambitious nature
- Great communication and organizational skills
- Must be 18 years or older to be employed
- Must be able to work nights, weekends and holidays
- Legally eligible to work in the United States
About us:
Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!
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