Service Response Center Rep - Occasional Eve/Night
Part-timeMost applications go out cold — see where you stand first. No sign-up to start.
Don't just apply. Show up ready.
Olive works from this exact posting — no sign-up to start.
At a glance
Job overview
Mohawk Valley Health System is hiring a Service Response Center Rep - Occasional Eve/Night. The Service Response Center Representative serves as the initial point of contact for Mohawk Valley Health System, handling all incoming calls and directing them appropriately. This role involves close collaboration with hospitality service departments, patient units, and ancillary departments to ensure patient, visitor, and staff needs are met. The representative will utilize computer software for tasks and maintain open communication across departments.
Key focus areas include Utilize computer software to complete all relevant tasks, Answer all incoming calls and utilize multiple operating systems, and Maintain open communication with all hospitality departments and hospital staff.
Successful candidates bring High School Diploma. Important skills include Computer Software, Open Communication, Emergency Code Response, Dispatching, and Interpersonal Dynamics. Preferred (not required): Customer Service.
Skills & qualifications
Skills
Qualifications
Full job description
Service Response Center Rep - Occasional Eve/Night
Department: COMMAND CTR - TELEMETRY
Job Summary
Under the supervision of the Service Response Supervisor, the Service Response Center Representative serves as the first point of contact for MVHS, answering all incoming calls and routing them appropriately. The Service Response Representative works closely with all of the hospitality service departments, patient units, and ancillary departments to ensure that the needs and requests of our patients, visitors, and staff are being met.
Core Job Responsibilities
-
Utilize computer software to complete all relevant tasks, including but not limited to: answer all incoming calls and utilize multiple operating systems
-
Maintain open communication with all hospitality departments and hospital staff
-
Handle Emergency code response and notifications throughout the system
-
Evaluate and dispatch jobs to appropriate department and ensure all tasks are completed within a timely manner
-
Any additional tasks delegated from the Manager/Supervisor/Senior Support Services Tech as needed
-
Perform other duties as required.
Education/Experience Requirements
Required:
-
High school diploma or equivalent
-
Expertise in interpersonal dynamics
Preferred:
- Previous experience in customer service, experience in a hospital setting preferred
Licensure/Certification Requirements
Disclaimer
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Job Details
Req Id 98179
Department COMMAND CTR - TELEMETRY
Shift Nights
Shift Hours Worked 7.50
FTE 0.38
Work Schedule UFCSM
Employee Status A6 - Part-Time (less than 975 hours per year)
Union 2006 - UFCW
Pay Range $18 - $23 per hour
You've read the whole posting — now see how you match it.