Workplace Operations Analyst
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At a glance
Job overview
Apex Systems is hiring a Workplace Operations Analyst. As a Workplace Operations Analyst, the candidate will join an innovative team supporting client email, productivity, and collaboration platforms, maintaining, enhancing, and troubleshooting on‑premises, SaaS, and cloud environments while adhering to a hybrid schedule of three days onsite per week.
Key focus areas include Respond to and resolve escalated incidents and problems related to email, productivity, and collaboration solutions. and Identify, recommend, develop, and implement automation and process improvements that strengthen delivery and support of workplace solutions..
Important skills include Microsoft 365, Exchange, SharePoint, Intune, OneDrive, and Microsoft Teams.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Job Duties
Job Description:
Workplace Operations Analyst
Location: Saint Paul, Minnesota
Duration: 2 year contract
Role Overview
As a Workplace Operations Analyst, you will be part of an innovative team responsible for supporting our client’s email, productivity, and collaboration platforms. This role involves maintaining, enhancing, and troubleshooting infrastructure technologies across on-premises, SaaS, and cloud-based environments. This is for local candidates who can adhere to a hybrid policy of 3 days on-site per week.
Key Responsibilities
Respond to and resolve escalated incidents and problems related to email, productivity, collaboration solutions, and supporting technologies.
Identify, recommend, develop, and implement automation and process improvements that strengthen the delivery and support of workplace solutions.
Required Qualifications
Knowledge of current and emerging workplace, collaboration, and infrastructure technologies.
Technical experience supporting Microsoft 365 email, productivity, and collaboration solutions.
Strong planning, prioritization, analytical, and problem-solving skills.
Ability to work independently, adapt to shifting priorities, manage multiple issues at once, and remain effective in stressful situations.
Strong interpersonal and communication skills, with the ability to work effectively with IT leadership, technical teams, business partners, and external vendors.
Technology Scope
Microsoft:
M365 Apps (Office, Outlook, Excel, PowerPoint)
Exchange
SharePoint
Intune
OneDrive
Teams (Chat, Channels, Meetings)
Additional M365 features
Non-Microsoft:
ServiceNow
Zoom
Proofpoint
Global Relay Archive
HCL Notes/Domino
Adobe (Acrobat, Creative Cloud Suite)
Others (Box, Winzip, Beyond Compare, etc.)
Citrix/Xenapp and Azure virtual environments
AWS
Preferred Qualifications
Hands-on experience supporting enterprise collaboration platforms such as Microsoft 365, SharePoint, OneDrive, Teams, and Global Relay in a production support environment.
Experience improving operational support processes through automation, documentation, or service management practices.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.
VEVRAA Federal Contractor.
We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.
Minimum Education Required
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Minimum Experience Required
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Shift
First (Day)
Number of Openings
1
Compensation
$
Postal Code
55101
Job Type
Full Time
Place of Work
On-site
Requisition ID
3045161
Job Benefits
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