Dispatcher
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At a glance
Job overview
Beacon Mobility is hiring a Dispatcher. The Dispatcher at Beacon Mobility in Pleasantville, NJ operates the dispatch hotline, serves as the primary contact for drivers on live trips, and manages key and manifest distribution while ensuring accurate record‑keeping and compliance with company policies.
Key focus areas include Operate dispatch hotline, answer calls, take and relay messages, and accurately record all call details in the dispatch log., Serve as point of contact for drivers on live trips, respond to assistance requests, document accidents, incidents, emergencies, and vehicle issues, and forward reports to appropriate contacts., and Distribute keys and manifests to drivers, assess fitness for duty and uniform compliance, and record interaction details in the dispatch log..
Preferred (not required): Stress-Tolerant Nature, Geographical Knowledge Of Atlantic, Cape May And Cumberland Counties, and Trapeze Dispatch System.
Skills & qualifications
Skills
Qualifications
Full job description
Easton Coach Company LLC
Operates dispatch hotline, answering telephones, taking, and relaying messages and clearly and accurately recording all call details in dispatch log
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Acts as point of contact for drivers operating live trips, responding to driver requests for assistance, taking detailed messages concerning accidents, incidents other emergency situations and vehicle malfunctions and failures and directing these reports to appropriate contacts
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Distributes keys and manifests to drivers, assessing both their fitness for duty and their compliance with company uniform and personal appearance policies and recording time and any other important details of interaction in dispatch log
Desired Minimum Qualifications:
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Stress-tolerant nature necessary to consistently, calmly, and effectively responding to demanding, crisis and emergent situations while maintaining self-control and composure.
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Geographical knowledge of Atlantic, Cape May and Cumberland Counties
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NJ CDL/Passenger driver license preferred, or ability to obtain one once hired.
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Experience in Trapeze Dispatch System or equivalent, preferred but not necessary.
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All shifts and weekend availability are required.
Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Easton Coach Company is a leader in passenger ground transportation, providing motorcoach and transit services to customers throughout the eastern United States.
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