Marketing Operations Specialist
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Neighbor is hiring a Marketing Operations Specialist. The Marketing Operations Specialist will scale Neighbor's Google Maps growth channel. This role is highly execution-focused, involving the setup, management, and optimization of Google Maps pins at scale in partnership with Neighbor hosts. The specialist will ensure pin quality and compliance, optimize performance, and help build repeatable processes for pin creation and optimization.
Key focus areas include Work directly with Neighbor hosts to create and maintain Google Maps pins for their listings, Ensure pins follow best practices and Google guidelines, including accurate categories, descriptions, photos, service areas, and business details, and Improve pin quality and performance through ongoing optimizations (photos, descriptions, categories, attributes, etc.).
Successful candidates bring Bachelor's Degree and One Year Customer-Service Experience. Important skills include Google Maps Pin Setup, Pin Quality & Compliance, Pin Optimization, Operational Scaling, Performance Tracking, and Detail-Critical Work. Preferred (not required): Google Business Profile, Google Maps Listings, Local SEO, and AI Workflows.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
At Neighbor, we’re building the largest hyperlocal storage and parking marketplace in the world. We’ve raised over $75 million from top-tier investors including Andreessen Horowitz and the CEOs of DoorDash, StockX, and Uber. Our marketplace operates in all 50 states, and we’re just getting started!
About the Role
As our Marketing Operations Specialist, you’ll help scale one of Neighbor’s most important growth channels: Google Maps. This role is highly execution-focused and will involve setting up, managing, and optimizing Google Maps pins at scale in partnership with Neighbor hosts.
Primary Responsibilities
- Google Maps Pin Setup: Work directly with Neighbor hosts to create and maintain Google Maps pins for their listings.
- Pin Quality & Compliance: Ensure pins follow best practices and Google guidelines, including accurate categories, descriptions, photos, service areas, and business details.
- Pin Optimization: Improve pin quality and performance through ongoing optimizations (photos, descriptions, categories, attributes, etc.).
- Operational Scaling: Help build repeatable processes to scale pin creation and optimization across thousands of listings.
- Performance Tracking: Monitor key performance metrics (rank, impressions, actions, calls, clicks) and report on learnings. Qualifications Required
- Bachelor's degree.
- At least one year of work experience in a customer-service-driven position.
- A track record of detail-critical work where accuracy mattered, whether in a job, internship, or school.
- Experience managing a high volume of work while staying organized.
- Able to follow a process closely while spotting ways to make it better.
- Comfortable in spreadsheets and quick to learn new tools. Nice to haves
- Experience with Google Business Profile, Google Maps listings, or local SEO.
- Experience at a marketplace or multi-location business.
- Built AI workflows or used AI tools to speed up repetitive work.
- Familiarity with performance metrics (impressions, clicks, rank, conversions) and reporting. Benefits
- Stock options
- Medical, dental, and vision insurance
- Generous PTO
- 11 paid company holidays
- 401(k) plan
- Infant care leave
- On-site gym/showers open 24/7 About Neighbor: Neighbor is the largest and most comprehensive marketplace for self storage and parking, with listings in almost every U.S. city. From storage facilities to neighborhood garages, driveways, and RV spots, Neighbor brings every option together in one simple search. Come help us disrupt the $500 billion storage and parking industry! This is a unique opportunity to join a fast-growing, VC-backed tech startup. You will be part of a an extremely talented, hardworking and passionate team committed to changing the world one neighbor at a time. Neighbor is an equal opportunity employer and is committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, connect with us via email at [email protected]. Check out our careers page to get to know us better as you think about your next step at Neighbor!
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