Team Lead, Resident Advocates - AVCM 3rd Shift #1
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Avivo is hiring a Team Lead, Resident Advocates - AVCM 3rd Shift #1. Avivo is launching a new homeless‑service program in St Cloud and seeks a Team Lead to guide Resident Advocates on the third‑shift, conduct intakes, ensure a safe, person‑centered environment, and support staff through coaching and crisis response.
Key focus areas include Lead and provide work direction to Resident Advocates during assigned shifts, Coach, train, and support staff while fostering a culture of accountability, teamwork, and excellence, and Conduct resident intakes, complete eligibility and admission paperwork, and help create a welcoming experience for new residents.
Successful candidates bring High School Diploma Or GED, 4 Years Direct Services Experience, and Experience Providing Leadership, Coaching, Mentoring, Or Work Direction. Important skills include Trauma-Informed Practices, De-escalation Practices, Housing First, Harm Reduction, Recovery-Oriented Practices, and Leadership. Preferred (not required): Managing Competing Priorities and Culturally Responsive Services.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Salary Range $30.86 - $38.34 Hourly
Position Type Full Time
Job Shift Overnights
Education Level High School Diploma/GED
Category Housing Support Services
Description
Do you know, you have the power to change the course of someone’s life?
Avivo employees do this every day, and we want you to join the team. At Avivo, our employees work with utter commitment to their clients, embracing the full person, believing in the dignity of all people.
Help Launch Avivo Village Central Minnesota Be Part of the Founding Team
Opening in Fall 2026, Avivo Village Central Minnesota is bringing Avivo's innovative approach to ending homelessness to St. Cloud.
As a Team Lead, Resident Advocates, you'll help launch a brand-new program, lead and support front-line staff, conduct resident intakes, and create a safe, welcoming environment where residents can work toward housing stability and long-term success.
Founding Team Opportunity: Help shape the culture, operations, and participant experience of Avivo Village Central Minnesota from day one.
Schedule Requirement: This position is scheduled to work 3rd Shift (10:00 PM-6:30 AM) on Sunday, Monday, Tuesday, and Wednesday. Applicants must be able to work this schedule.
Why Candidates Love Avivo: Full-time pay and benefits with a 32-hour work week.
What You'll Do
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Lead and provide work direction to Resident Advocates during assigned shifts
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Coach, train, and support staff while fostering a culture of accountability, teamwork, and excellence
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Conduct resident intakes, complete eligibility and admission paperwork, and help create a welcoming experience for new residents
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Ensure a safe, welcoming, and person-centered environment for residents and staff
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Respond to participant concerns, emergencies, and crisis situations using de-escalation and problem-solving skills
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Support admissions, participant transitions, and day-to-day shelter operations
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Maintain accurate participant records, housing documentation, and reporting requirements
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Collaborate with program leadership and community partners to support positive participant outcomes
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Support Housing First, Wellness & Safety, Motivational Interviewing, and Trauma-Informed Care practices throughout the program
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Monitor program operations and identify opportunities to strengthen services, quality, and participant outcomes
Qualifications
What You Bring
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High school diploma or GED required
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Minimum of three years of experience providing direct services in housing, homelessness services, behavioral health, human services, or a related field
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Minimum of one year of formal or informal leadership experience, including team lead experience, mentoring, coaching, supervision of interns or volunteers, or similar responsibilities
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Experience supporting individuals experiencing homelessness, mental health challenges, substance use disorders, or other complex barriers
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Experience providing or supporting culturally responsive, trauma-informed, recovery-oriented, or Wellness & Safety-focused services
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Strong leadership, communication, and problem-solving skills
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Ability to remain calm and make sound decisions during crisis situations
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Experience using electronic health records and documentation systems
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Strong organizational skills and ability to manage competing priorities
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Commitment to Housing First, Wellness & Safety, and person-centered services
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Valid driver's license, proof of insurance, and reliable transportation
What We Offer
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32-hour full-time work week
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Medical Health plan
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Health Savings Account (HSA)
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Nice Healthcare: offers chat, video visits and in-home primary care visits
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Dental plan
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Dependent Care Flexible Spending Account (FSA)
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Basic Life/AD&D & Voluntary Life/AD&D
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Long term disability
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Option to purchase critical illness, accident insurance and short-term disability
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401(k) Plan
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10 Paid holidays & generous PTO
How to Apply
Submit your application online through Avivo’s Careers page at Avivomn.org. Qualified candidates will be contacted for next steps. Early applications encouraged as interviews are conducted on a rolling basis.
Make a Difference with Avivo.
Avivo will begin participating in E-Verify effective July 1, 2025.
Avivo will recruit, hire, promote and transfer qualified persons into all job classifications regardless of race, gender, religion, skin color, national origin or ancestry, physical disability (including pregnancy) or mental disability, age, gender identity, sexual orientation, legally protected medical condition, family care status, marital status, veteran status, or genetic characteristics.
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