Area Print Support Representative

Job Description

The services include Print/Copy, Mail, Office Services (desk-to-desk moves, hanging pictures, supplies management), Convenience Care for the MFDs (changing toner, loading paper, clearing jams, calling for Service), and Hospitality (set up/clean ups for breakfast, lunch, happy hour meetings/gatherings onsite). The Site Lead needs to have a strong understanding of Print/Copy and Mailroom, ability to jump in to help with Hospitality if/when needed, and the ability to oversee, track, report on the workflow that comes through this group. The Site Rep positions I'm looking to fill would focus more on the Print/Copy/Mail services with the ability to be cross trained on Hospitality too.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Looking for someone with copier and print experience.

ROLE DESCRIPTION

Represents the organization to customers by providing information, responding to inquiries or troubleshooting product problems. Typically reports to a Supervisor or Manager. Level I employees are entry-level and learning company policies and processes so they can develop the basic skills necessary to be successful in the job role. Their tasks are routine in nature, do not require decision-making and they work under close supervision.

MINIMUM REQUIREMENTS

HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.

ROLE SNAPSHOT

Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction. Requires flexibility to provide coverage at many sites throughout the region.

KEY RESPONSIBILITIES

• Promptly informs supervisor of potential problems or customer concerns.

• Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.

• Strong focus on providing good customer service.

• Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.

• Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.

• Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.

• Provides site coverage as needed. Requires flexibility to change schedule/location at a moment’s notice.

• Collaborates with multiple account teams to ensure a smooth transition of responsibility with minimal impact to client services.