Forward Deployed Engineer

Who We Are:

Pepper is building the technology platform for food distributors in the AI era, transforming a $1.5T industry and growing very quickly.

Our financial backers are some of the most reputable venture capital firms in the NYC and SF Bay Area.

Role:

• As a Forward Deployed Engineer, you will lead technical integration of Pepper's product with distributor's system of record to ensure successful project implementation, delivery, and best-in-class support to clients

• Technical ownership: Serve as the primary technical point of contact for distributor integrations, ensuring seamless communication between Pepper and external partners.

• Scalable tooling: Design and maintain reusable scripts, frameworks, and documentation that enable faster onboarding of future distributors and reduce manual effort.

• Data quality assurance: Establish and monitor validation checks to ensure accuracy, reliability, and completeness of data pipelines between systems.

• Cross-functional collaboration: Partner with Product, Engineering, and Customer Success to translate distributor requirements into scalable technical solutions. Issue resolution: Proactively troubleshoot and resolve integration issues, providing timely support to distributors and internal teams.

• Security and compliance: Implement and follow best practices for data security, privacy, and compliance in all integrations and customer-facing deliverables.

• Continuous learning: Stay current with industry trends, emerging ERP technologies, and integration best practices to bring fresh insights back to Pepper.

• Documentation & enablement: Create clear, user-friendly technical documentation and contribute to internal knowledge bases to help scale team expertise.

Must Haves:

• Bachelor’s degree in Computer Science, Engineering, or related field.

• 2+ years experience in a technical, customer-facing role (e.g., SaaS startup, ERP integration, implementation, technical account management, IT operations).

• Hands-on technical skills: SQL, Python

• Proven ability to lead and own end-to-end projects, balancing both technical depth and client-facing communication.

• Highly organized with strong project management skills; able to meet deadlines in fast-paced environments.

• Strong written and verbal communication skills; able to explain technical details to non-technical stakeholders.

• Bias to action with creativity in problem solving.

• Collaborative, with willingness to roll up sleeves and do both tactical and strategic work.

Nice to Haves:

• Experience integrating ERP systems (Epicor, NetSuite, Microsoft Dynamics, SAP, QuickBooks, ProducePro, etc.).

• Familiarity with EDI (electronic data interchange).

• Previous experience at a Series A–C startup or other high-growth environment.

• Technical skills:

• Github

• AWS

• Linux/Unix

Why join Pepper:

• Ground floor opportunity to join a team that’s making a transformative impact on a large and important industry undergoing a major transformation.

• Meaningful equity.

• Extremely rewarding learning curve.