Agent - Distribution Services
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At a glance
Job overview
Expeditors International is hiring an Agent - Distribution Services. The Distribution Services Agent supports the Supervisor in driving product growth and network collaboration, handling daily customer service activities, order processing, shipping coordination, invoicing, inventory maintenance, KPI data collection, and documentation while ensuring high customer satisfaction.
Key focus areas include Perform daily customer service activities and operations including order processing, documentation, shipping coordination, report management, invoicing/billing, and filing., Handle customer feedback, requests, and complaints effectively and escalate/report to superior as needed., and Dispatch all invoicing/billing to customers on time..
Important skills include Customer Service, Communication, Interpersonal Skills, Proactive, Independent Work, and Eagerness To Learn.
Skills & qualifications
Skills
Qualifications
Full job description
Distribution Services Agent is responsible for supporting Supervisor to drive the growth of each product and service within the district as well as driving collaboration with the network.
To perform all customer services activities and operations of assigned customer’s account as to achieve 100% customer service satisfaction.
Tasks and Duties
Perform all daily customer service activities and operations including order processing, documentation, shipping coordination, report management, invoicing/billing, and filing.
Handle all customers’ feedback, requests, and complaints effectively and escalate/ report to superior accordingly.
Perform and dispatch all invoicing/billing to customer on time.
Ensure accuracy and proper maintenance of inventory in systems.
Collect and compile date for measurement of key performance indicators.
Maintain a current and accurate procedures manual that details the processing requirements for each account.
Maintain proper documentation of paperwork associated with orders and accounts.
To take up additional tasks as required meeting the Department needs.
Job Expectations
Excellent customer service skills
Good communication with excellent interpersonal skills
Pro-active to the entire operational flow and able to work independently to complete assigned jobs.
Eagerness to learn and adaptable to changes.
Minimum tertiary education with 2 years related working experience. Knowledge of warehousing and logistics operation is an advantage.
Computer knowledge (MS Word Excel / Word / PowerPoint)
Customer service skills
Relevant knowledge in handling customer for specific industry
Familiar with customer’s ERP system such as Oracle / SAP (if applicable)
**** Only those currently residing in Singapore with a valid work pass status need to apply ****
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