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Front Desk Agent

Part-time

Hyatt Vacation Ownership

Cathedral City, CAPart-time$20.05/hrPosted 1w agoVerified open 4 days ago
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At a glance

Compensation
$20.05/hr
Location
Cathedral City, CA
Schedule
Part-time
Work Authorization
Not specified

Job overview

Hyatt Vacation Ownership is hiring a Front Desk Agent. Hyatt Vacation Club seeks a Front Desk Agent to join its Guest Services team, delivering memorable vacation experiences in a supportive, friendly environment. The role involves checking owners and guests into villas, answering questions, guiding them on amenities, and ensuring satisfaction through attentive service. Candidates must be available for varied shifts, including weekends and holidays, and possess the physical ability to perform routine front‑desk duties.

Key focus areas include Check owners and guests into their villas and review amenities, services, and local attractions., Listen actively to guest questions, concerns, and requests, and coordinate with other departments to resolve issues., and Identify and explain room features such as key usage, ice machines, and vending areas to guests..

Important skills include Customer Service, Active Listening, Communication, Phone Etiquette, and Team Collaboration.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceActive ListeningCommunicationPhone EtiquetteTeam Collaboration

Qualifications

Availability Weekends and HolidaysAbility to Lift 25 LbsPhysical Ability to Bend Twist Pull and StoopingBackground and Drug ScreeningShift Flexibility

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k) Match
Tuition Assistance

Full job description

Are you looking for a place where meaningful moments are made together?

Hourly Wage: $20.05

Shift: 1st/2nd; must be available to work weekends and holidays

Position type: Part Time, Seasonal

At Hyatt Vacation Club (HVC) , we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at HVC , you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

Where great benefits lead to a life fulfilled .

  • Competitive Pay

  • Medical/Dental/Vision/401K opportunities

  • Travel discounts

  • Credit Union Membership

  • Tuition Reimbursement

  • Professional Counseling & Family Support

  • Growth and Development Opportunities

  • *Benefit Eligibility will vary by position

Site Specific Perk:

  • Free On-Site Parking  

  • Free Golf

  • Discounted meals

  • Department celebrations

  • Associate Appreciation Week

  • Monthly associate recognition and reward programs

  • Monthly phone stipend

As a Guest Services Agent , a typical day will include:

  • Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.

  • Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues .

  • Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)

  • Follows up with Owner/ guests to ensure their requests or problems have been met to their satisfaction. 

  • A nswer s telephone calls and routes calls to the proper department as applicable .   

  • May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

  • Welcome and greet guests and anticipate and address their needs.

  • Interact with colleagues and guests professionally and promptly.

  • Contribute to team goals.

  • Always follow company policies and safety procedures.

To Become a Guest Services Agent at HVC :

  • Available to work various shifts, holidays, and both weekend days.

  • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time .

  • Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance .

  • Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements. 

  • Specific job duties may differ by property, size of team, or facility.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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