Full-Time ORD Customer Service Airport Agent
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Envoy Air (American Airlines) is hiring a Full-Time ORD Customer Service Airport Agent. The ORD Customer Service Airport Agent greets passengers, handles check‑in and ticketing, rebooks itineraries, issues boarding passes, collects fees, provides travel information, collaborates with internal teams, resolves flight‑related issues, and may assist in baggage services to ensure a smooth passenger experience.
Key focus areas include Create a positive start to a passenger’s trip by greeting and providing seamless check‑in and ticketing, Use reservation software to rebook itineraries, issue boarding passes, and collect fees, and Inform passengers about their trips and belongings throughout their experience.
Important skills include Reservation/Ticketing Software, Computer Programs, Customer Focused, Detail Oriented, Airline Industry Interest, and Clear Communication.
Skills & qualifications
Skills
Qualifications
Full job description
Responsibilities How will you make an impact?
Responsibilities
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Create a positive start to a passenger’s trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
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Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
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Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
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Collaborate with the internal team to ensure passenger information is processed accurately and flights are sent out on time
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Listen to passengers and resolve their issues in accordance to company policies and procedures as a result of flight interruptions in a timely and friendly manner
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May work in the Baggage Service Office to track the location of baggage and handle passenger questions
Qualifications Who are we looking for?
Requirements
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Minimum age: 18
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High school diploma, GED, or international equivalent
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Possess a valid, unexpired and unsuspended state driver’s license; some license restrictions may prohibit a candidate from being considered for this role.
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Ability to work rotating shifts including days, overnights, weekends, holidays, and rotating days off
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Flexible to work additional hours with short notice when operationally necessary
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Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
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Must be customer focused, detail oriented, and interested about the airline industry
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Able to communicate in a clear, polite, and friendly manner
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Must be comfortable working with computers and ability to learn new computer programs
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Must be able to read, write, fluently speak, and understand the English language
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Authorized to work in the United States without sponsorship
Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.
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