Customer Service Representative - SYGMA - US
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At a glance
Job overview
Sysco is hiring a Customer Service Representative - SYGMA - US. The role is a sales support position that provides direct assistance to assigned Account Executives, Marketing Associates, and customers, aiming to resolve customer needs quickly and accurately. The Customer Service Representative will answer incoming concerns, handle pick‑up requests, manage transportation routing, process will‑call orders and credits, maintain call lists, monitor orders before cut‑off, communicate regularly with account executives and customers, and manage same‑day deliveries, while performing other duties as directed.
Key focus areas include Answer all incoming concerns/needs from all customers, Handle key pick‑up requests, and Handle transportation/routing on delivery questions.
Important skills include PC Work For Extended Periods. Preferred (not required): Telephone Communication Skills, Fast Pace Environment, and MS Office.
Skills & qualifications
Skills
Qualifications
Full job description
JOB SUMMARY
This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.
RESPONSIBILITIES
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Answer all incoming concerns/needs from all customers
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Key pick-up request
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Handle transportation/routing on delivery questions
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Process will-call orders
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Provide customers with invoice copies.
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Process credits
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Maintaining Call list
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Monitor orders before the cut-off
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Communicate regularly with the AE (account executives) and customers.
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Manage the same-day deliveries for OPCO (operating company)
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Perform other duties as directed by Supervisor.
QUALIFICATIONS
Education
- High school diploma or equivalent.
Experience
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1 year prior outside foodservice sales coordination or customer support experience
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Preferred: Previous call center experience
Professional Skills
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Strong telephone communication skills
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Able to work in a fast pace environment
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Ability to sit and work at a PC for extended periods
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Proficient in MS Office
AFFIRMATIVE ACTION STATEMENT:
Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.
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