Customer Service Representative
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At a glance
Job overview
Robert Half Office Team is hiring a Customer Service Representative. The company seeks a Customer Service Representative to join a team in a contract role with potential permanent status, emphasizing clear communication, organization in a fast‑paced environment, and assistance with order‑related inquiries and service needs while handling phone interactions and maintaining accurate internal records.
Key focus areas include Respond to incoming customer calls professionally and provide timely support for questions, concerns, and service requests., Place outbound calls as needed to follow up on customer inquiries, confirm details, and resolve open issues., and Enter customer orders accurately and verify information to support efficient processing..
Important skills include Inbound Call Handling, Outbound Call Handling, Order Entry, Communication, Active Listening, and Organizational Skills.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Description We are looking for a Customer Service Representative to join a team in a contract role with the potential to become permanent. This position is ideal for someone who communicates clearly, stays organized in a fast-paced setting, and enjoys helping customers with order-related questions and service needs. The role supports daily customer interactions by phone while ensuring accurate information is entered and updated in internal systems.
Responsibilities:
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Respond to incoming customer calls professionally and provide timely support for questions, concerns, and service requests.
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Place outbound calls as needed to follow up on customer inquiries, confirm details, and resolve open issues.
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Enter customer orders accurately and verify information to support efficient processing.
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Maintain detailed records of conversations, requests, and updates within internal systems.
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Coordinate with internal teams to address order issues, service challenges, and customer escalations.
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Deliver a positive customer experience by listening carefully, identifying needs, and offering appropriate solutions.
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Manage a steady call volume while maintaining accuracy, professionalism, and attention to detail. Requirements • Previous experience in customer service or a call center environment.
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Ability to handle inbound and outbound calls with confidence and professionalism.
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Experience with order entry and maintaining accurate customer information.
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Strong verbal communication and active listening skills.
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Comfortable working in a structured Monday through Friday schedule.
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Reliable organizational skills with the ability to manage multiple tasks efficiently. TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .
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