Transcon Customer Service Agent
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At a glance
Job overview
Expeditors International is hiring a Transcon Customer Service Agent. The Transcon Customer Service Agent masters customer SOPs, understands department process flow, and seeks improvements for operational efficiency. This role involves collaborating with management, monitoring in-transit shipments, and ensuring data integrity. The agent manages and resolves exceptions, communicates effectively with customers and global offices, and provides daily status reports. They also escalate problems to management when necessary and promote compliance with company policies and regulations.
Key focus areas include Master customers’ standard operating procedures (SOP)., Understand department process flow and look for best practices., and Improve operational efficiency and productivity..
Successful candidates bring Six Months To One Year Related Experience In Domestic Operations. Important skills include Mastering SOP, Understand Department Process Flow, Improve Operational Efficiency, Improve Productivity, Collaborating With Management, and Monitoring Shipments In Transit. Preferred (not required): Operations/Industry Knowledge.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
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Mastering our customers’ standard operating procedures (SOP).
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Understand department process flow and look for best practices to improve operational efficiency and productivity.
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Collaborating with management
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Monitoring shipments in transit (Outbound Workflow, etc.) daily to ensure the following:
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Data integrity for events and references (APR, APT/XDD, RDL, SHI, SHR, etc.) are updated properly.
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Customers shipments are delivering per KPI’s, RDL’s and SOP’s
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Exceptions are managed and resolved immediately.
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Communicate effectively and timely with customers, Expeditor’s offices worldwide, and co-workers through high volume of email, phone, instant message, and in person.
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Status Reports sent out daily to customers. Delays are notated with reasons for the delay.
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Escalation of problems to Management when necessary.
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Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
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Always meet compliance to regulations internal and external in accordance with government regulations. Culture:
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Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary .
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Attend branch meetings and accumulate the required number of training hours.
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Knowledge of the Chicagoland area.
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Six months to one-year related experience in Domestic operations.
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Operations/Industry Knowledge preferred
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Excellent oral and written communication skills
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A proven history of providing exceptional customer service at all levels
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Excellent organizational skills, time management skills in addition to a professional attitude
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Great attitude and background based on compliments from customers and coworkers
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Strong MS Office skills including Excel, PowerPoint, and OneNote
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The position pays $20.00-$28.00 per hour based on experience and education Expeditors offers excellent benefits:
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Paid Vacation, Holiday, Sick Time
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Health Plan: Medical
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Life Insurance
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Employee Stock Purchase Plan
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Training and Personnel Development Program
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Growth opportunities within the company
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Employee Referral Program Bonus
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