Customer Service Representative
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At a glance
Job overview
Insight Global is hiring a Customer Service Representative. Insight Global is seeking a Customer Service Representative for a logistics company in Pompano Beach, FL. This role involves ensuring outstanding service delivery by working with customers, business partners, and drivers to meet commitments and enhance customer satisfaction throughout the experience.
Key focus areas include Assist customers and business partners via telephone and email, Handle customer complaints in a calm, professional manner, and Diagnose, assess, and resolve problems or issues.
Successful candidates bring 3+ Years Customer Service Experience. Important skills include Microsoft Office, MS Project, Microsoft Word, Excel, PowerPoint, and Customer Service.
Skills & qualifications
Skills
Qualifications
Full job description
Job Description
Insight Global is looking for a Customer Service Representative for a logistics company located in Pompano Beach, FL. As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience
What your day-to-day will look like:
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Assist customers and business partners via telephone and email
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Handle customer complaints in a calm, professional manner
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Diagnose, assess, and resolve problems or issues
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Monitor progress of delivery routes
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Scan haul-away pods and verify stamps
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Process changes or cancellations to delivery orders
This is NOT a remote position: you will be required to go into the office days a week.
Shift: Monday-Friday 9 AM - 5 PM EST
Pay Rate: 16.50-17/hr.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
- At least 3+ years of customer service experience with inbound customer requests via phone, email, and other programs.
Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
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Strong customer service skills and the ability to resolve issues and deescalate situations
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Ability to multitask with exceptional organizational skills
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Ability to thrive under pressure while delivering solutions that exceed customer expectations Bilingual in Spanish/English
You've read the whole posting — now see how you match it.