Sales Support Analyst

Job Duties

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Description

Summary:

The Sales Support Analyst plays a key role in supporting profitable growth by partnering closely with Sales, Supplier Operations, and other internal teams to develop, execute, and maintain effective pricing and account support strategies. This position is responsible for maintaining accurate customer and pricing data across CRM, ERP, and related systems to ensure data integrity and support reporting and execution. The role includes analyzing and adjusting customer and system pricing, supporting account strategy through regular collaboration with Sales, and identifying opportunities to improve margin, data quality, and process efficiency. The Sales Support Analyst serves as a data-driven business partner who helps balance customer needs, sales growth, and profitability objectives. This individual promotes our culture, our 5 P's and our purpose to be our customer's competitive advantage.

Key Responsibilities & Essential Functions:

Collaborates closely with Sales to develop and support pricing strategies that align with customer needs, market conditions, and margin objectives; provides data-driven guidance on pricing decisions.

Identifies and communicates potential cost improvement opportunities to Supplier Operations teams and deploys a strategy with the sales team to utilize the savings to balance sales growth with margin improvement

Analyzes customer pricing and implements pricing adjustments in alignment with contract terms, account strategy, company goals, and profitability expectations.

Develops, maintains, and interprets key performance indicators and other reporting that measure pricing effectiveness, account performance, business impact, and process outcomes.

Analyzes and maintains system pricing structures, including matrix pricing, strategy-based pricing, and other pricing tools used to support customer and market needs; identifies pricing inconsistencies and corrects or escalates issues as needed.

Provides critical industry and competitive analysis, pricing strategies and pricing program development

Works with Supplier Operations Teams and Product Managers to develop and deploy balanced selling or gap analysis tools to identify opportunities to grow share with customers and deploy pricing strategy to support

Maintains and ensures accuracy of customer data within CRM, ERP, and related business systems, including customer records, hierarchies, pricing attributes, and account data to support pricing integrity, reporting accuracy, and account execution.

Manages incoming requests through the internal ticketing system, ensuring requests are prioritized, assigned appropriately, and completed accurately and on time; identifies trends and recommends process improvements, standardization, or automation opportunities.

Develops a strong understanding of the company's cost management strategy (including growth rebates, burden cost, ship & debit contracts, etc.) and how to apply to customer pricing and profitability strategy.

Evaluate and determine product data required to develop effective gap analysis and profitability mining tools for the sales team and partner with Supplier Operations and Product Data to create and deploy in our PIM system

Partner with Sales and Supplier Operations teams to develop, modify, implement and analyze current and new System Price Strategies

Provides decision-making support to Account Managers and Sales Leadership

Performs customer, supplier, pricing, and profitability analysis to support business decisions, account planning, and operational initiatives.

Manages other pricing and reporting projects as needed

Handles internal customer requests and concerns

Promote our culture and 5 P's

Requirements

Critical Success Factors:

Ability to work collaboratively with all departments

Customer focused with a high rate of customer satisfaction

Able to build strong relationships with internal customers, vendors and suppliers

Ability to analyze workload and establish priorities with time sensitive deadlines

Demonstrates flexibility and adapts effectively to changing priorities, processes, and business needs

Ability to make sound decisions with minimal guidance

Willingness to give and receive constructive feedback

Strong interpersonal and communication skills

Ability to understand and implement our processes and procedures

Strong analytical skills and ability to solve problems and develop solutions

Must lead by example by displaying a positive work ethic and attitude

Excellent follow-through on questions or issues

Strong attention to detail

Drives for continuous improvement

Job Requirements/Specifications:

0-2 years of experience with an Associate's Degree required

Bachelor's degree preferred

Experience analyzing and presenting complex data in an easy-to-understand format

Experience managing or coordinating projects is required

Advanced Microsoft Excel skills are required

Advanced skills in mining data using business software

Microsoft Outlook, Teams, PowerBI and Dynamics skills are a plus

Experience in customer data management is a plus

Previous distribution center experience is a plus

Electrical product knowledge is a plus

Knowledge of Eclipse preferred

Education in Pricing Strategy is a plus

Work Environment & Physical Demands:

Consistently sitting working with hands and fingers, talking, and hearing

Frequently reaching, works alone, and customer contact

Sometimes standing, walking, vision acuity near and far, depth perception, and works with others

Occasionally non-standard shift work and extended day

The above statements are intended to describe the general nature and level of work being performed by an incumbent. They are not intended to be an exhaustive list of activities, duties or responsibilities. Incumbent may be asked to perform other duties as required.

Equal Opportunity Employer, including Veterans and Individuals with Disabilities

Several factors are considered in making compensation decisions at Van Meter; including but not limited to education, skill sets, work experience and training, and other business and organizational needs. Please note that compensation may be below the lower end of the range when the minimum requirements of the role are not met and the higher end is reserved for candidates with extensive experience and qualifications that exceed the requirements of the role.

Van Meter offers a comprehensive benefits package, including medical, dental, and vision insurance, pet insurance, company paid life and disability insurance, paid time off including holidays, 401(k) with company match and an Employee Stock Ownership Plan.

Salary Description

$77,000 - $85,000

Van Meter is an EOE/M/W/Vets/Disability Employer

Minimum Education Required

Associate Degree

Minimum Experience Required

None

Shift

First (Day)

Number of Openings

1

Public Transportation Accessible

Yes

Veterans Encouraged to Apply

No

Physical Required

Yes

Drug Test Required

Yes

Compensation

$77,000.00 - $85,000.00 / Annually

Postal Code

55016

Job Type

Full Time

Place of Work

On-site

Requisition ID

4347602

Job Benefits

Not specified