Assistant Store Team Leader
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At a glance
Job overview
Pet Supplies Plus is hiring an Assistant Store Team Leader. The Assistant Store Team Leader supports the Store Team Leader in daily operations, leads the team by example, delivers exceptional neighborly service, assists customers with pet product selections, helps improve store performance, coaches staff, maintains a safe store environment, builds community relationships, and fosters a fun, pet‑centric culture.
Key focus areas include Support and lead the team by example, delivering exceptional neighborly service, Greet neighbors and their pets, creating a welcoming in‑store experience, and Assist customers in choosing the best products for their pets’ needs.
Successful candidates bring 2+ Years Retail Or Customer-Facing Leadership Experience, High School Diploma/GED, and Ability To Lift Up To 65 Lbs. Important skills include Exceptional Neighborly Service, Customer Service, Sales, Engagement, Productivity, and Analyze Results.
Skills & qualifications
Skills
Qualifications
Full job description
Is shopping with your 4-legged family member a tail waggin’ good time? Do you believe carry out isn’t just about pizza, it’s for bags of kibble too? If you’re the leader of the pack and enjoy providing products and services that enrich pets’ lives, then come work in our neighborhood. As an Assistant Store Team Leader, you’re pawsitively passionate about people and their pets. You will support the Store Team Leader in running the day-to-day operations of the store, leading the team by example, and delivering exceptional, neighborly service at every opportunity. Whether you’re welcoming a new puppy, jumping in to help a team member find the right solution for a pet parent, or partnering on ways to improve store performance, you play a key role in creating a fun, engaging, and pet-centric environment where both pets and people thrive.
What You’ll Do
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Support and lead your team by example, delivering exceptional, neighborly service
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Jump in to greet neighbors and their pets and create a welcoming in-store experience
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Assist customers in choosing the best products for their pets’ needs
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Support store performance including sales, engagement, and overall productivity
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Help analyze results and partner with leadership on plans to improve performance
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Assist with hiring, onboarding, and developing a strong team
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Provide ongoing coaching, feedback, and support to team members
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Maintain a clean, safe, and well-run store environment (including animal care and safety)
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Build relationships within the community and support local events and partnerships
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Help create a fun, positive culture where both pets and people feel at home You May Be a Great Fit If You
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Are a hands-on leader who leads by example
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Love working with people and their pets
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Are passionate about delivering great customer service
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Thrive in a fast-paced, team-oriented environment
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Enjoy building relationships in your community Requirements and Responsibilities
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2+ years of retail or customer-facing leadership experience
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Bachelor’s degree or equivalent work experience preferred (High School Diploma/GED required)
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Strong communication and leadership skills
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Basic proficiency with Microsoft Office or similar tools
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Ability to lift up to 65 lbs and perform physical tasks (climbing, bending, kneeling)
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Ability to operate store equipment as needed
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Reliable transportation and ability to work flexible schedules
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Must be 18+ years old and able to meet hiring requirements set by the local franchise owner
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