System User Expert

Description

SAIC is a trusted leader in delivering advanced command and control capabilities across the Department of the Air Force, bringing deep expertise in how cutting edge technologies are engineered, secured, and delivered to the fight. At the center of this mission, the Common Mission Control Center (CMCC) unifies data, sensors, mission applications, cloud based services, and emerging AI enabled automation to give warfighters a decisive edge—turning complex, multidomain information into fast, clear, and actionable decisions in the moments that matter most. The CMCC System Facilitator contract positions SAIC to accelerate how new capabilities are integrated, tested, secured, and transitioned into operational use, working side by side with operators, engineers, Capability Providers, and government teams to ensure every delivery strengthens mission readiness. This effort offers the chance to directly shape how the Air Force sees, decides, and acts across all domains—making a tangible and immediate impact on warfighter effectiveness.

The System User Expert (SUE) is the program’s front-line operator readiness lead, ensuring mission crews, distributed units, and test organizations understand, employ, and validate CMCC capabilities effectively. The SUE delivers operator training, leads train-the-trainer engagements, maintains all user-facing materials, and provides support during operations, demos, and test events.

The SUE is the program’s expert and plays a critical role in bridging operators, test units, WLT, Capability Providers, and engineering teams.

Job Duties include:

• Deliver operator training, system walkthroughs, and scenario-based instruction focused on OmniView, CMCC workflows, and capability updates.

• Lead train‑the‑trainer programs for operational squadrons and distributed units so they can independently train new personnel.

• Maintain and update operator materials—quick‑start guides, reference cards, workflow aids, and release notes.

• Support user onboarding across all sites/systems, ensuring system understanding are established from day one.

• Support execution of existing simulator scenarios, bridging gap between user desires and CPs to develop new scenarios.

• Capture operator feedback during daily operations and events; route actionable insights through the Warfighter Liaison Team (WLT) into engineering, requirements, and test workflows.

• Provide on‑site or remote operator support during exercises, demos, test events, and operational surges, ensuring users are ready and issues are rapidly resolved.

• Work directly with test units (DT/OT, Operational Test, AFTC, or equivalent) to prepare operators for test execution, ensure test objectives map to operational realities, and assist in evaluating new capability performance.

• Participate in CMCC integration testing, Experimental events, and readiness activities by helping validate workflows, user interactions, and UI behaviors.

• Document user findings, training updates, and observed workflow issues using Jira and Confluence.

• Coordinate with engineering, Capability Providers, cyber, and platform teams to ensure training content remains correct with each release.

• Identify user friction points, workflow gaps, or UI confusion and collaborate with User Story Authors, CPA/WL, and engineering to drive improvement.

Qualifications

TYPICAL EDUCATION AND EXPERIENCE:

• AA degree in related discipline and nine (9) years related experience; Or, High School and eleven (11) years related experience and related advanced certification.

Required Qualifications & Experience:

• Experience training operators in C2ISR, C2, Air Battle Management, Intel, or similar mission operations.

• Hands-on experience with OmniView or comparable operator-facing UIs.

• Proficiency with Jira and Confluence for documentation, onboarding tracking, and operator feedback.

• Ability to create and maintain all operator-facing materials (quick-start guides, reference cards, release notes).

• Experience supporting live operations, exercise events, or mission rehearsals.

• Strong briefing, communication, and cross-team coordination skills.

Desired qualifications and experience:

• Experience working with test units (DT/OT, AFTC, or similar) and participating in structured test events.

• Hands-on involvement in integration testing, event readiness checks, or Experimental environment workflows.

• Familiarity with CMCC SIP workflows and capability onboarding processes.

• Experience onboarding and supporting distributed users across geographically separated units.

• Ability to translate operator issues into actionable user stories or requirements.

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

REQNUMBER: 2614833

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability