Sales Development Representative (SDR)

Sales Development Representative (SDR) Serve First CX Location: Milton Keynes / Hybrid Salary: Competitive + uncapped commission + benefits Start date: Immediate Serve First CX is a fast-growing customer experience (CX) provider, backed by £4.6M in growth funding. We partner with some of the UK's best-known brands across retail, hospitality, leisure, facilities management, and healthcare helping them deliver operational excellence, retain customers, and grow revenue. With a strong pipeline and fresh funding, we're scaling quickly and were looking for ambitious Sales Development Representatives (SDRs) to accelerate their career in B2B sales. This role will focus on our soon-to-be-launched Client Connect - a digital business reviews platform for enterprise B2B companies. We help clients reduce churn and unlock growth opportunities by transforming quarterly business reviews (QBRs) and ongoing feedback into actionable insights. This isn't high-volume, generic telesales. You'll be speaking with senior operators across enterprise and multi-site businesses about real commercial challenges. What you'll be doing

• Prospecting and engaging with senior decision-makers (Operations Directors, CX Leaders, HR Directors, Marketing Managers) across multiple industries.
• Running multi-touch outreach campaigns (calls, LinkedIn, email, voicemail) to create meaningful conversations.
• Qualifying leads against our ideal customer profile (ICP) and booking discovery calls for Account Executives.
• Using HubSpot to track activity, manage pipelines, and refine outbound sequences.
• Being the first point of contact for prospects creating curiosity and excitement about our solutions.

Why join Serve First CX?

• Proven tech & innovation: Alongside Client Connect, our ecosystem includes AI-powered next-gen feedback terminals, AuditPro:360, mystery shopping and Helpdesk solutions tools that solve real business problems, fast.
• Clear career path: High performers can progress to Account Executive roles within 18 months.
• Culture: A tight-knit team that thrives on energy, curiosity, and accountability no micromanagement, just the support to win.

What were looking for

• A self-starter hungry to build a sales career.
• Confident, articulate communicator with a consultative approach.
• Resilient, target-driven, and comfortable with high outbound activity (30 to 50 quality calls a day).
• Curious about business problems, you lead with the prospects pain points, not the product.
• Previous SDR, telesales, or customer-facing experience is ideal, but we're open to graduates or career changers with the right mindset.

What success looks like

• Booking 8+ qualified discovery calls per month.
• Maintaining consistent activity levels across calls, LinkedIn, and email.
• Building relationships with our Dream 500 target accounts.
• Contributing directly to Serve First CX's growth as we scale into new sectors.

Perks

• £30K base salary + uncapped commission
• Hybrid working (office 2-3 days per week after training)
• Quarterly team socials and incentives
• Clear progression opportunities in a high-growth scale-up

If you're hungry to learn fast, develop world-class sales skills, and join one of the UK's fastest-growing CX innovators - we'd love to hear from you.